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  Public Ticket #3366443
Installation of the Wordpress theme
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  • kunasowndarya started the conversation

    Hi Team,

    I am trying my best to install the Kicthor theme, I also installed the child theme but when i try to use the design no 8 , It is not exporting the website. It is new website so i expect the same output as presented in the Design 08.It is only giving the blank website

    Can you please look into the problem and let me know how can i further proceed.


  •  1,139
    Ha replied

    Hi you,

    Please send the admin web account for me, I will check and try to help you.


    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link | And Download Our Promotion Themes 

    Thanks and have a nice day!

  • kunasowndarya replied

    Hi Team, 

    I fixed when i am using Home08 design it is not working

    it is working for the themes but i see that the package is really slow in loading

  •  1,139
    Ha replied

    Please send the admin web account for me, I need to check your site.


    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link | And Download Our Promotion Themes 

    Thanks and have a nice day!

  • kunasowndarya replied

    I am okay with the installation, I am having trouble with the navigation menu. Can you help with the display of the navigation menu.

  •  1,139
    Ha replied

    Yes, please send the admin web account for me, I will check and try to help you.


    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link | And Download Our Promotion Themes 

    Thanks and have a nice day!

  •   kunasowndarya replied privately
  • kunasowndarya replied

    I shared the details, can you please enable me the navigation menu on the top


  •  1,139
    Ha replied

    Sorry for the late response.

    I resolved this issue, please recheck your site.


    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link | And Download Our Promotion Themes 

    Thanks and have a nice day!

  • kunasowndarya replied

    Thank you.Why cant i upload or edit  the header images in other pages

  •  1,139
    Ha replied

    I updated the header + footer logo for you, but your current logo doesn't match the header and footer background.: https://prnt.sc/y0fhtH3JLsu9

    You need to change the logon color to white to make it more prominent


    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link | And Download Our Promotion Themes 

    Thanks and have a nice day!

  • kunasowndarya replied

    Thank you

    I have no option to reduce the size of the logo, and 

    I have of lots of duplicate images and it is taking lot of time to load the site.ID it possible to only have one set of images and remove all the duplicates?

    I do not want the ecommerce options on the top of the menu.

    In every page i cannot enable the header image, Only in the Homepage we can edit it .Can you please enable it

  • kunasowndarya replied

    I tried and reduced the size of the logo , I cannot edit the header for the phone number and i want to put a banner image for about us page and the other pages too


  •  1,139
    Ha replied

    1, Edit the size of the logo: https://www.tomzon-keukens.nl/wp-admin/post.php?post=15598&action=elementor

    -> Edit logo -> Edit size: https://prnt.sc/mkrCGZVd_lM3

    2, Header image: Please take a screenshot of the problem you are talking about, I don't understand your problem


    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link | And Download Our Promotion Themes 

    Thanks and have a nice day!