DEAR BELOVED CUSTOMERS,
IF YOU OPEN TICKET AT WRONG CATEGORY YOU WILL GET REPLY WITH DELAY OR WON'T ANY REPLY EVER!
First of all, thank you for choosing our products. We really appreciate this. Secondly, if you have any questions or difficulties with an item, please read the documentation that included to your purchased file. Thirdly, if the problem is not solved please contact us via our support system https://themelexus.ticksy.com/ or email : themelexus@gmail.com. We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day.
IF YOU HAVE PRODUCT RELATED PROBLEM ON YOUR SITE , PLEASE PROVIDE US THE FOLLOWING THINGS:
- Link to your site: To check your site...
- Admin account: To dig in the site more deeply...
- Order id: To identify yourself...
- FTP access (optional): Sometimes we can't solve the problems without it...
HOW TO WRITE A SUPPORT TICKET?
- Language: Please write us in the following languages: English.
- Browser info: If the problem is related to some kind of browser please send the details about it and some screenshots. It helps us a lot.
- Create and keep contact via only one Ticket. That make us easily to manage your problem. We will not support if you spam or create a lot of tickets
Check our best selling products on Themeforest
Undu - Multi Store WooCommerce WordPress Theme
Parahouse - Modern Real Estate WordPress Theme
Lexus Next Store Responsive Opencart Theme
Lexus SuperStore MultiPurpose Opencart Theme
HOSTING RECOMMENDATION
We recommend you to use InMotion hosting to host your sites based on our themes.
- FASTER Content Delivery than hard disk drives
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- Business Hosting with SSD as low as $5.99/mo
- Optimized for WordPress, PrestaShop, and 300+ additional CMSes
Scalable for growth: Shared, Reseller, VPS
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Guys! I spent my time to collect FAQ. Read Featured Articles below before OPEN A TICKET please.
WPOpal Team
