DEAR BELOVED CUSTOMERS,
IF YOU OPEN TICKET AT WRONG CATEGORY YOU WILL GET REPLY WITH DELAY OR WON'T ANY REPLY EVER!
First of all, thank you for choosing our products. We really appreciate this. Secondly, if you have any questions or difficulties with an item, please read the documentation that included to your purchased file. Thirdly, if the problem is not solved please contact us via our support system https://themelexus.ticksy.com/ or email : firstname.lastname@example.org. We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day.
IF YOU HAVE PRODUCT RELATED PROBLEM ON YOUR SITE , PLEASE PROVIDE US THE FOLLOWING THINGS:
- Link to your site: To check your site...
- Admin account: To dig in the site more deeply...
- Order id: To identify yourself...
- FTP access (optional): Sometimes we can't solve the problems without it...
HOW TO WRITE A SUPPORT TICKET?
- Language: Please write us in the following languages: English.
- Browser info: If the problem is related to some kind of browser please send the details about it and some screenshots. It helps us a lot.
- Create and keep contact via only one Ticket. That make us easily to manage your problem. We will not support if you spam or create a lot of tickets
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