IF YOU OPEN TICKET AT WRONG CATEGORY YOU WILL GET REPLY WITH DELAY OR WON'T ANY REPLY EVER!
First of all, thank you for choosing our products. We really appreciate this
Secondly, if you have any questions or difficulties with our items usage, please read the documentation that included to your purchase file.
Thirdly, if the problem can not be solved, please contact us via our support system https://themelexus.ticksy.com/ or email: [email protected]. We locate in GMT+7 Time zone. We answer all questions within 12-48 hours on weekdays. In some cases, the waiting time can be delayed to 48 hours. Support tickets are sent at weekend days or public holidays will be processed next Monday or the next business day.
IF YOU PURCHASE OUR PRODUCT RELATED PROBLEM ON YOUR SITE, PLEASE PROVIDE US THE FOLLOWING THINGS:
- Your WordPress URL admin link: To check your site...
- Admin account: To dig in the site more deeply...
- Order id: To identify yourself...
- FTP access (optional): Sometimes we can't solve problems without it...
HOW TO WRITE A SUPPORT TICKET?
- Language: Please write us in the following language: English.
- Browser info: If the problem is related to some kind of browser please send the details about it and some screenshots. It helps us a lot.
- Create and keep contact via only one Ticket. That makes us easier to manage your problem. We will not support you if you spam or create a lot of tickets.
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Guys! I spent my time collecting FAQs. Read Featured Articles below before OPEN A TICKET, please. Themelexus Team