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  Public Ticket #3209323
Slider Revolution & Opal
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Comments

  • conturasocial started the conversation

    Slider Revolution app is not letting me install the Bubble Morph. But it is saying that my license key is registered.  Does the slider revolution come with the website? Or no? Also, the Opal plugin, when I try to install it, it says fatal error and that this is already mentioned on line 13. 


    Please help. thank you.

  •  1,006
    Ha replied

    Hi,

    #1. We use the plugin Revolution Slider developer version, no license key included. To use the full features of this plugin, you must purchase the premium version.

    #2. Please send the admin web account for me, I will check and try to help you.


    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link | And Download Our Promotion Themes 

    Thanks and have a nice day!

  • conturasocial replied

    #1. We use the plugin Revolution Slider developer version, no license key included. To use the full features of this plugin, you must purchase the premium version.


    Why do I  need to pay for the features I need to use? Is there anyway I can get a refund for this? I do not like having to purchase additional elements that were not listed on the documentation for the site. I also do not want to give additional access to my account.

  •  1,006
    Ha replied

    As explained, we can only provide you with the Revolution Slider plugin with its basic features.
    To use advanced features, you must purchase a paid version, this is a rule from the plugin developer, not our own.
    Providing a website admin account for us to support issues related to your website, most customers are willing to share this information. If you feel you cannot share this information, we reserve the right to refuse your request for assistance.
    You can contact Envato to request a refund.


    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link | And Download Our Promotion Themes 

    Thanks and have a nice day!

  • conturasocial replied

    But the revolution slider itself does not work. I'm not trying to use the advanced features. The regular slider plugin does not work on the site. I just don't like having to wait for someone to fix something. If the code should not work in the future, it would be frustrating to have to wait again. 


    Here is the support account that I created:

    username - support

    email - [email protected]

    password - $BICN2!)t8!f3^torGc$yTg^


    please advise.

  • conturasocial replied

    Do I need to have the theme still installed and active? I am trying to get this site out really fast ad I don't know that I have time to wait for you all to fix the theme...