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  Public Ticket #3162445
logo/Maintenance mode/slow upload
Closed

Comments

  • chicagolux started the conversation

    1. I am uploading a logo, the logo is not updated
    2. Maintenance mode does not work

    3. The site without change on initial upload is slow

    I followed the installation instructions, the installation was simple 


  •  956
    Ha replied

    Hello,

    Please send the admin web account for me, I will check and try to help you.


    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link | And Download Our Promotion Themes 

    Thanks and have a nice day!

  •   chicagolux replied privately
  •  956
    Ha replied

    Hello,

    I can't login to the admin dashboard, please recheck and send for me again:

    - Username:

    - Password: 


    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link | And Download Our Promotion Themes 

    Thanks and have a nice day!

  •   chicagolux replied privately
  •  956
    Ha replied

    Hello,

    #1. I see you have uploaded and edited the Logo in the header and footer, this is quite simple right?

    #2. Maintenance mode :

    To set up Maintenance mode, you must use a Maintenance mode plugin or use Elementor's Maintenance function, we do not provide this function in the theme.
    1. Using the Elementor plugin: see instructions here: https://elementor.com/help/maintenance-mode/
    2. Use the Maintenance mode plugin: I have installed a Maintenance mode plugin for you, you can install it to setup Maintenance mode: https://chicagoluxremodeling.com/wp-admin/admin.php?page=seedprod_lite#/\

    #3. It seems that you are installing a cache plugin or CDN on the server that prevents these changes from being updated. Please clear all caches on your server to ensure these changes are updated.

    You are rating 1 star on themeforest for our theme.
    Hope you can remove this review for us once the support is completed




    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link | And Download Our Promotion Themes 

    Thanks and have a nice day!