We are experiencing a very high volume of tickets at the moment, but we are doing our best to get back to you as soon as possible. Thank you,

Okay
  Public Ticket #3158657
Installation
Closed

Comments

  • saviourusa started the conversation

    The video is not clear and with no voice over,  its just not readable or understandable.  Do you not have an easy way to download and install on a new WordPress site that we bought yesterday?  If I don’t get this done, I will be asking for a full refund, and leave my review for other buyers.

    Best.

  • saviourusa replied

    This is the error message that I received trying to install the theme:

    9596594624.png


  •  956
    Ha replied

    Hi,

    You must unzip this download package, just get the gainlove.zip theme file to install: https://prnt.sc/vFNKhqnLckcD
    You are installing with a package containing many other files, so the installation is not successful.



    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link | And Download Our Promotion Themes 

    Thanks and have a nice day!

  • saviourusa replied

    Why this has to be so difficult? I did upload the file and activated all the plugins.  Still, there is no site.  

    5617092706.png

    I tried to click the Gainlove, and it only brings me details.  I even activated it but could get to the website.  I believe you need to have better sets of instructions.  

  • saviourusa replied

    Do you have phone support, that someone can walk me through?  I am in CST zone, in Dallas, Texas.

  • saviourusa replied

    I am installing this file, per the link you provided in your email:

    8103088764.png

    This is the response I get when try to upload file:

    5756587712.png


  •  956
    Ha replied

    Hi,

    After installing the theme, you will have to proceed with the demo installation: https://wpdocs.gitbook.io/gainlove/download-and-installation/one-click-to-import-demo

    If you need to help, please send the admin web account for me, I will check and try to help you.


    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link | And Download Our Promotion Themes 

    Thanks and have a nice day!

  •   saviourusa replied privately
  •  956
    Ha replied

    Hello,

    I re-imported demo for you, please recheck your site.


    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link | And Download Our Promotion Themes 

    Thanks and have a nice day!

  • saviourusa replied

     I was able to do minor edit.  However, I am unable to do the main image and text on the home page.  When I click on Edit with Elementor, the main image and text goes blank.  Please see the screen shot below. It seems to have some slider, but does not allow me to change anything.

    1251203869.png


  •  956
    Ha replied

    Please recheck your account, I can't login to the admin dashboard.


    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link | And Download Our Promotion Themes 

    Thanks and have a nice day!

  •   saviourusa replied privately
  •  956
    Ha replied

    I still can't login to the admin dashboard, please recheck your account: https://prnt.sc/W9USkbI-6eTa


    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link | And Download Our Promotion Themes 

    Thanks and have a nice day!

  •   saviourusa replied privately
  •  956
    Ha replied

    Hello,

    To edit Revolution Slider, please go to https://fd7dc3ed5e.nxcli.io/wp-admin/admin.php?page=revslider&view=slide&id=6 and edit this slider.


    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link | And Download Our Promotion Themes 

    Thanks and have a nice day!

  • saviourusa replied

    Is there any tutorial on how to edit the image/frames/layover?  I tried to replace the images but it would also lose the special effects that you have on the current images.

    How do I access the revslider from within my website, instead of clicking on the link you provided?

  •  956
    Ha replied

    You can go to https://fd7dc3ed5e.nxcli.io/wp-admin/admin.php?page=revslider

    -> Select slider and edit https://prnt.sc/iALKnfs16QkP

    Change image background: Click Slide BG Animation -> Add your image: https://prnt.sc/NEDY-sLwuPx0


    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link | And Download Our Promotion Themes 

    Thanks and have a nice day!