Our office will be closed for celebrating our Lunar New Year from 20 to 26 January 2023. It will take around 1-2 days for us to reply to your ticket.

Okay
  Public Ticket #3155447
file update
Closed

Comments

  •  2
    CutiePie started the conversation

    Hello! I installed the Berry Keith theme but it says it doesn't have the updated files for WooCommerce. I've already tried the suggestions that appear in the image but I couldn't solve it. I can't install Elementor and Revslider either. Can you help me? Attached I send an image with the errors that appear to me. Thank you!

    Attached files:  site error.png

  •  1,007
    Ha replied

    Hello,

    Please send the admin web account for me, I will check and try to help you.


    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link | And Download Our Promotion Themes 

    Thanks and have a nice day!

  •   CutiePie replied privately
  •  1,007
    Ha replied

    Please send your website link for me, I don't find it.


    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link | And Download Our Promotion Themes 

    Thanks and have a nice day!

  •   CutiePie replied privately
  •  1,007
    Ha replied

    Hi again,

    I updated all the files, please recheck your site.


    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link | And Download Our Promotion Themes 

    Thanks and have a nice day!

  •  2
    CutiePie replied

    Thank you so much. I will check it and give you a feedback as soon as I can. 

  •  1,007
    Ha replied

    Ok, let me know if you need to help.


    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link | And Download Our Promotion Themes 

    Thanks and have a nice day!

  •  2
    CutiePie replied

    Hi.

    For now, everything works fine. Thank you so much!!