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  Public Ticket #3135343
Page open error
Closed

Comments

  •  3
    Bogdan started the conversation

    Hello! 

    We have a problem with a theme we bought from envato.

    When we click an element from the Home Page it should open a category product page. But instead we have an error page. 

    I attached pictures. The exact link is https://crackle.ro/product-category/colectia-de-toamna/

    Attached files:  error 2 product category.PNG
      product category error.PNG

  •  1,007
    Ha replied

    Hello,

    Sorry about this issue.

    Please send the admin web account for me, I will check and try to help you.


    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link | And Download Our Promotion Themes 

    Thanks and have a nice day!

  •   Bogdan replied privately
  •  1,007
    Ha replied

    Hello,

    I have just fixed this issue, please recheck


    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link | And Download Our Promotion Themes 

    Thanks and have a nice day!

  •  3
    Bogdan replied

    Thank you! Now is ok!

  •  1,007
    Ha replied

    You are welcome!

    Let me know if you need to help and hope you will vote 5 stars for our theme.

    Thanks./


    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link | And Download Our Promotion Themes 

    Thanks and have a nice day!