Our office will be closed for celebrating our Lunar New Year from 20 to 26 January 2023. It will take around 1-2 days for us to reply to your ticket.

Okay
  Public Ticket #3122067
Site looking hideous when live but looking perfect in customizer
Closed

Comments

  • PM26 started the conversation

    My website is looking very bad in live but it looks perfect and also as per my expectations in customizer mode.

    Even colours and all are not as per my expectations because they are not even changing, I've changed the colours in customizer and its working on there only but not on live site.


    Please help even layout is not working because header and footer is not activated on live site, but is activated on customizer ]'


    why is this happening please help

  •  1,007
    Ha replied

    Hello,

    Please send the admin web account for me, I will check and try to help you.


    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link | And Download Our Promotion Themes 

    Thanks and have a nice day!

  • PM26 replied

    Admin Username: Pm26

    Admin Email: [email protected]

    Admin Password: #[email protected]


    And please let me know when this will be completed.

  •  1,007
    Ha replied

    Hi,

    I fixed this issue, please delete all caches and recheck your site.


    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link | And Download Our Promotion Themes 

    Thanks and have a nice day!

  • PM26 replied

    Thank you so much for your help.



  •  1,007
    Ha replied

    Hi, 

    Thanks so much. Have a nice day. 

    Thank you


    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link | And Download Our Promotion Themes 

    Thanks and have a nice day!