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  Public Ticket #3105081
Stuck in bugs
Closed

Comments

  •  1
    gabgrenier started the conversation

    Hi,

    I have been developing a website using your Kitchor theme. Everything went fine, until i hit an issues that I can't resolve on my own, despite trying.

    How to choose the header ?

    I have designed a header [hfe_template id='11956'], but this is not the one shown on the web pages. It once was, but it somehow switched to the default WP header. Question: where exactly do we define which header is applied to the website or a page? I can't find this setting anywhere.

    The header is set to Display: Entire Website and no other headers have this setting set.

    Attached files:  1- my header.png
      2- not my header.png

  •  1,006

    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link | And Download Our Promotion Themes 

    Thanks and have a nice day!

  •  1
    gabgrenier replied

    Hi,

    This does not solve the problem. As mentioned in my original post, the configuration seems fine:

    7356964815.png

    But neither the Header or the footer is displayed on the website.

    How can I troubleshoot this ? Is there a way to know what the theme is loading ? I am guessing that it loads the 'default' Wordpress header because it does not find any assigned header

  •  1,006
    Ha replied

    Hi,

    Please send the admin web account for me, I will check and try to help you.


    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link | And Download Our Promotion Themes 

    Thanks and have a nice day!

  •   gabgrenier replied privately
  •  1,006
    Ha replied

    Hi,

    You have not set translate post type for header and footer template when using WPML so the config for header and footer is not accepted.
    I took care of this for you, please check.



    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link | And Download Our Promotion Themes 

    Thanks and have a nice day!

  •  1
    gabgrenier replied

    i see! Thank you for the support :)

  •  1,006
    Ha replied

    You are welcome!

    Let me know if you need to help and hope you will vote 5 stars for our theme.

    Thanks./


    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link | And Download Our Promotion Themes 

    Thanks and have a nice day!