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  Public Ticket #3102356
Demo not importing
Closed

Comments

  •  1
    kalanjariinternational started the conversation

    The theme doesn't show full content after importing the demo.

    Please see attached Images. 

    This is the image after demo complete but I did not see any demo content here.

    2885601352.png

    Attached files:  1. Theme Import Folder.png
      2. Theme Plugin Folder.png
      3. Importing Options.png
      4. After inmpoting Demo.png

  •  1,007
    Ha replied

    Hi you,

    Kingcomposer plugin has been discontinued so themes using this plugin will no longer be supported. To protect the interests of our customers, we will exchange for you another theme item in our portfolio. Please choose an item that suits your needs and let me know, I will send the theme to you.

    https://themeforest.net/user/pavothemes/portfolio

    https://themeforest.net/user/prestabrain/portfolio

    https://themeforest.net/user/opal_wp


    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link | And Download Our Promotion Themes 

    Thanks and have a nice day!

  •  1
    kalanjariinternational replied

    I purchased that theme for 59 Dollars if I select 39 Dollar theme what about my remaining amount

  •  1,007
    Ha replied

    Please request a refund then buy back the $39 theme of your choice


    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link | And Download Our Promotion Themes 

    Thanks and have a nice day!

  •  1
    kalanjariinternational replied

    How can i get my refund please show me the process

  •  1,007
    Ha replied

    Please follow guide at here: https://help.market.envato.com/hc/en-us/articles/202821460-Can-I-Get-A-Refund-


    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link | And Download Our Promotion Themes 

    Thanks and have a nice day!

  •  1
    kalanjariinternational replied

    I sent a request to refund


  •  1,007
    Ha replied

    We will check your refund request and confirm it for you


    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link | And Download Our Promotion Themes 

    Thanks and have a nice day!