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  Public Ticket #3096372
why my website can not show properly
Closed

Comments

  • coocar started the conversation

    why my website can not show properly pls fix it

    Attached files:  123.png

  •  1,006
    Ha replied

    It looks like these are virus-containing scripts embedded in your wordpress core.
    Please provide Cpanel or hosting account for me to check for you


    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link | And Download Our Promotion Themes 

    Thanks and have a nice day!

  • coocar replied

    Username: root  
      Password: W#x#4]~BIBgb  
      cPanel WHM https://192.163.205.148:2087


    pls follow the attachment to login cpanel thanks 

    Attached files:  123.png
      456.png

  •  1,006
    Ha replied

    Hi,

    I fixed this issue, please recheck.

    Please check these 2 folders, if not used, need to be deleted: https://prnt.sc/bNsqFy82F9co


    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link | And Download Our Promotion Themes 

    Thanks and have a nice day!

  • coocar replied

    thanks a lot ,by the way i want to know how to update your theme from backend 


    B/R

  • coocar replied

    the problem still there pls check again

  •  1,006
    Ha replied

    Hi,

    #1 Please follow the guide update theme at here: https://byduoc.gitbook.io/update-template

    #2. "the problem is still there pls check again": Please explain this problem better, take a screenshot and post a link of the problem you have.


    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link | And Download Our Promotion Themes 

    Thanks and have a nice day!