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  Public Ticket #3085283
The mobile version of my site is not responsive
Closed

Comments

  •  2
    jctoala1990 started the conversation

    I bought the template with the aim of editing a few things like the text, but when I make small changes the site does not display well in the mobile version. I have tried everything but nothing works, I want to fix how my site looks on the mobile version or I want a refund

    Attached files:  1.png
      2.png
      3.png
      4.png

  •  1,006
    Ha replied

    Hello,

    Please follow guide at here: https://themelexus.ticksy.com/article/17755/


    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link | And Download Our Promotion Themes 

    Thanks and have a nice day!

  •  2
    jctoala1990 replied

    THANKS

  •  1,006
    Ha replied

    Ok, let me know if you need to help.


    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link | And Download Our Promotion Themes 

    Thanks and have a nice day!

  • creativetecin replied

    Hi,

    I tried the below steps and my website mobile view is still not responsive. 

  •  1,006
    Ha replied

    Hello @creativetecin

    Please create new ticket and send Admin web account for me, I will check and try to help you.


    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link | And Download Our Promotion Themes 

    Thanks and have a nice day!

  • creativetecin replied

    Hi,


    I am not able to submit ticket. It says support expired. This is an issue from your end and theme coding issue. I do not want to renew my support for this. Can you share your email address to send the Admin wp credentials?



  •  1,006
    Ha replied

    Please see the instructions submitted below or extend support to continue to receive support. We will not continue to support you if you do not renew your support package.


    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link | And Download Our Promotion Themes 

    Thanks and have a nice day!

  • creativetecin replied

    Hi,


    We do not need support, I am asking you to rectify the bug in your theme. Fix the mobile responsive issue in the theme. The third demo in your theme has a mobile responsive issue. You can check it yourself http://preview.themeforest.net/item/gainlove-nonprofit-wordpress-theme/full_screen_preview/30277047?_ga=2.224683358.552521230.1666863883-1913191813.1666863883