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  Public Ticket #3069639


  • spikmahlophe started the conversation


    We Purchased your Theme, and due to the slow opening of pages we decided to Change Web Hosts for a faster Server.

    Upon Theme Installation on another Server the Main Slider was broken and NOT working anymore.

    When then Purchased The Same (Ridez) Theme again, Still the same issue.

    But when we test it on a Machine with just an IP address, it works perfectly, once we link it to our Primary Domain, then it breaks...

  •  1,006
    Ha replied

    Hi you,

    Please send Admin web account for me, I will check and try to help you.

    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

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    To vote go to http://themeforest.net/downloads then follow that link | And Download Our Promotion Themes 

    Thanks and have a nice day!