Our office will be closed for celebrating our Lunar New Year from 20 to 26 January 2023. It will take around 1-2 days for us to reply to your ticket.

Okay
  Public Ticket #3056356
import issue
Closed

Comments

  •   vikash111222 started the conversation
  •  4
    vikash111222 replied

    on home page products are not showing and also images are not coming opal hotspot that is also not coming.

    plz fix the home page as in demo .


    thanks..


  •  1,007
    Ha replied

    Hi you,

    Kingcomposer plugin has been discontinued so themes using this plugin will no longer be supported. To protect the interests of our customers, we will exchange for you another theme item in our portfolio. Please choose an item that suits your needs and let me know, I will send the theme to you.

    https://themeforest.net/user/pavothemes/portfolio

    https://themeforest.net/user/prestabrain/portfolio

    https://themeforest.net/user/opal_wp


    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link | And Download Our Promotion Themes 

    Thanks and have a nice day!

  •  4
    vikash111222 replied

    it theme will not work kindly refund my payment. my client wants that theme only not any other theme.

  •  1,007
    Ha replied

    Hi,

    Please contact envato to request a refund, we will check your request and confirm the refund request.


    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link | And Download Our Promotion Themes 

    Thanks and have a nice day!

  •  4
    vikash111222 replied

    i already sent u refund request. kindly check and approve the request. so i can get my money back. when i need any more theme, i will come to you again.

    thanks....


  •  1,007
    Ha replied

    Hi, we approved your request refund with Limonta theme, not Beautifo. Please kindly check and let us know if you have any question. 

    Thanks


    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link | And Download Our Promotion Themes 

    Thanks and have a nice day!

  •  4
    vikash111222 replied

    yes issue with the Limonta theme. thanks for your refund.