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  Public Ticket #3053038
The Theme plugin has stopped
Closed

Comments

  • Darren started the conversation

    Hello, I purchased your theme in good faith but unfortunately the plugin king composer does not work at all so the theme is unworkable . Is there a fix for this or a relatively close theme or just a refund please.

    Darren 

  •  1,007
    Ha replied

    Hi you,

    Kingcomposer plugin has been discontinued so themes using this plugin will no longer be supported. To protect the interests of our customers, we will exchange for you another theme item in our portfolio. Please choose an item that suits your needs and let me know, I will send the theme to you.

    https://themeforest.net/user/pavothemes/portfolio

    https://themeforest.net/user/prestabrain/portfolio

    https://themeforest.net/user/opal_wp


    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link | And Download Our Promotion Themes 

    Thanks and have a nice day!

  • Darren replied

    Hello, I already bought another one from your portfolio instead, could i get a refund on theme forest  please.


    Darren

  •  1,007
    Ha replied

    Hi,

    Please submit your refund request to themeforest, we will check and confirm your refund request.


    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link | And Download Our Promotion Themes 

    Thanks and have a nice day!

  • Darren replied

    hello,


    I have already submitted the refund request. 

    thanks

    Darren

  •  1,007
    Ha replied

    I did not find your refund request, please check again


    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link | And Download Our Promotion Themes 

    Thanks and have a nice day!