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  Public Ticket #3052499
Outdated files
Closed

Comments

  •  1
    OwenVEVO started the conversation

    Your (Ridez Child) theme contains obsolete copies of some WooCommerce template files. These files may need to be updated to be compatible with the current version of WooCommerce. 

    What can we do to fix that?

  •  1,006
    Ha replied

    Hi,

    We are updating the theme again, the theme will be released next Monday, please wait for more.


    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link | And Download Our Promotion Themes 

    Thanks and have a nice day!

  •  1
    OwenVEVO replied

    Thats great. Thx for information!

  •  1,006
    Ha replied

    Hi again,

    We updated the new version theme, please download and update to your site.


    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link | And Download Our Promotion Themes 

    Thanks and have a nice day!

  •  1
    OwenVEVO replied

    can I replace only 1 outdated file "ridez/woocommerce/order/form-tracking.php"? or I have to reinstall theme?

  •  1,006
    Ha replied

    Please re-install theme to update the new version theme 


    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link | And Download Our Promotion Themes 

    Thanks and have a nice day!

  •  1
    OwenVEVO replied

    Fatal error: Uncaught TypeError: Argument 1 passed to Elementor\Core\Utils\Collection::__construct() must be of the type array, null given, called in /home/klient.dhosting.pl/atvmedia/hbf.you2.pl/public_html/wp-content/plugins/elementor/includes/managers/image.php on line 154 and defined in /home/klient.dhosting.pl/atvmedia/hbf.you2.pl/public_html/wp-content/plugins/elementor/core/utils/collection.php:25 Stack trace: #0 /home/klient.dhosting.pl/atvmedia/hbf.you2.pl/public_html/wp-content/plugins/elementor/includes/managers/image.php(154): Elementor\Core\Utils\Collection->__construct(NULL) #1 /home/klient.dhosting.pl/atvmedia/hbf.you2.pl/public_html/wp-content/plugins/elementor/includes/managers/image.php(179): Elementor\Images_Manager->delete_custom_images(4465) #2 /home/klient.dhosting.pl/atvmedia/hbf.you2.pl/public_html/wp-includes/class-wp-hook.php(309): Elementor\Images_Manager->Elementor\{closure}(4465) #3 /home/klient.dhosting.pl/atvmedia/hbf.you2.pl/public_html/wp-includes/class-wp-hook.php(331): WP_Hook->apply_fil in /home/klient.dhosting.pl/atvmedia/hbf.you2.pl/public_html/wp-content/plugins/elementor/core/utils/collection.php on line 25

  •  1,006
    Ha replied

    Hi you,

    Pleas send Admin web account and Cpanel account for me, I will check and try to help you.


    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link | And Download Our Promotion Themes 

    Thanks and have a nice day!