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  Public Ticket #3044207
Asking for a refund
Closed

Comments

  • Requitas started the conversation

    Hello,

    I discovered that the theme is using KingComposer, which is discontinued because of security issues. Also it uses Bootstrap 3, which is extremely old.

    Is it possible to get a refund for that theme? I cannot really use it without KingComposer and a very old version of Bootstrap.

    Thanks in advance!

    Florian

  •  1,007
    Ha replied

    Hi you,

    Kingcomposer plugin has been discontinued so themes using this plugin will no longer be supported. To protect the interests of our customers, we will exchange for you another theme item in our portfolio. Please choose an item that suits your needs and let me know, I will send the theme to you.

    https://themeforest.net/user/pavothemes/portfolio

    https://themeforest.net/user/prestabrain/portfolio

    https://themeforest.net/user/opal_wp

    Or you can send a refund request to Envato, we will review and confirm your refund request


    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link | And Download Our Promotion Themes 

    Thanks and have a nice day!

  • Requitas replied

    Thank you very much! I just sent a refund request on themeforest.

    Best regards,

    Florian

  •  1,007
    Ha replied

    Ok, We have confirmed your refund request


    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link | And Download Our Promotion Themes 

    Thanks and have a nice day!