Okay
  Public Ticket #2954780
I need an answer asap or a refund
Open

Comments

  •  1
    EliMarudi started the conversation

    My site is suddenly not responsive!!!!!! I need a solution asap. If I cannot get a solution by tomorrow it is literally a deal breaker and I will have to return the theme. My client is very upset and I need an immediate solution please.

  •  728
    Ha replied

    Hi,

    You can go to Admin / Elementor / you can check config 

    +/ Tools: You can regenerate CSS again

    8946156763.png

    +/ Settings :

    - Advanced tab:

    2484591759.png

    - Experiments tab: please change the config to Inactive

    3624996109.png

    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link | And Download Our Promotion Themes 

    Thanks and have a nice day!

  •  1
    EliMarudi replied

    Yup that fixed it. Thank you very much!

  •  728
    Ha replied

    Ok,  Happy to help! 

    Let me know if you need to help.


    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link | And Download Our Promotion Themes 

    Thanks and have a nice day!