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  Public Ticket #2924046
header is broken after update
Closed

Comments

  • siaqpharm started the conversation

    Hello,

    I've updated header,

    After update on mobile devices it shows like on screenshot (attached),

    What I should do?

    Attached files:  qt1.jpg

  • siaqpharm replied

    I've tried to regenerate css in elementor settings - without any results

  •  912
    Ha replied

    Hi,

    You can go to Admin / Elementor / you can check config 

    +/ Tools : You can regenerate CSS agian

    8946156763.png

    +/ Settings :

    - Advanced tab:

    2484591759.png

    - Experiments tab: please change config to Inactive

    3624996109.png

    Or please send me your admin account, I will check and fix it for you!

    Thanks


    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

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    Thanks and have a nice day!

  • siaqpharm replied

    Hello,

    https://qtest.lv/wp-admin/

    User: theme13

    Pass: K1ub32989I95GjyDGFicwjIG

  •  912
    Ha replied

    Hi,

    I have just updated all plugins on your site. The header works normally

    5502327051.png

    Thanks


    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link | And Download Our Promotion Themes 

    Thanks and have a nice day!

  • siaqpharm replied

    Hello,

    this is not mine web-site.

    Please check link and credetianals

  •  912
    Ha replied

    I have just checked on your site and see wrong here:

    3151556273.png

    Please check it again!

    Thanks


    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link | And Download Our Promotion Themes 

    Thanks and have a nice day!

  • siaqpharm replied

    Hello,

    I have deleted this,

    No result

  • siaqpharm replied

    Also, why you switched off WPML plugins and other? You broke language translations which was done

  •  912
    Ha replied

    Oh sorry, our dev detective plugin to test. Please check and activate the plugin for me!

    7684629859.png

    Thanks



    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link | And Download Our Promotion Themes 

    Thanks and have a nice day!

  • siaqpharm replied

    Hello,

    Doesn't work properly anyway,

    Screenshot attached

    Attached files:  IMG_2505.PNG

  •  912
    Ha replied

    Hi,

    You can clear the caches and cookies of your browser and check it again.

    3552954150.png

    Thanks


    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link | And Download Our Promotion Themes 

    Thanks and have a nice day!

  • siaqpharm replied

    Hello,

    Thanks,

    What was the problem?

  •  912
    Ha replied

    Error due to your custom css + cache has not been cleared in admin


    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link | And Download Our Promotion Themes 

    Thanks and have a nice day!