Okay
  Public Ticket #2922156
the theme is extremely slow
Closed

Comments

  • hichamkakashi started the conversation

    the theme takes 50seconds to load ! which is expremely slow 

    3368084696.png


  •  728
    Ha replied

    Hi there, 

    The speed of your website depends on a lot of factors that includes hosting, domain, image and content optimization and other statistics. It has different speed requirements depending on the field and customers desire. So speed optimization is not included in our theme support. You have to optimize yourself. 

    To optimize your website, you can follow the below steps:

    1. Choose High-Performance WordPress Hosting (NGINX, HTTP/2)

    2. Use caching plugins, I recommend the Cache Enabler plugin for many reasons:

    + Works perfectly with Autoptimize, which can combine with Async JavaScript plugin to Eliminate Render-Blocking Resources

    + Compatible with Optimus plugin, you can read more here https://optimus.io/

    3. Using Minify HTML, CSS, and Javascript. If you use Autoptimize and Cache Enabler plugins, you can enable these functions.

    4. Use a CDN: Cloudflare and MaxCDN are among the most popular CDN services. Also, I prefer Premium DNS to Free DNS.

    5. Enable GZIP and Brotli compression, which is offered free in CloudFlare

    6. Clean up the WordPress database. You can optimize your database tables manually using phpMyAdmin or with a plugin: WP-DBManager, WP-Optimize.

    7. Delete old revisions, comments, emojis if you don't want to use these.

    Hope that helps you well. 

    Thanks


    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link | And Download Our Promotion Themes 

    Thanks and have a nice day!

  • hichamkakashi replied

    NO, NO, NO, that's not related to the hosting, I have other wordpress websites in the same hosting and it's fast ! ex: https://hicham.agency/
    another thing, all websites using your theme are very slow : https://www.massatasarim.com/, https://pharmaciebalaman.dz/ and more 
    I'm really disappointed and I want a refund

  •  728
    Ha replied

    Hi there,

    If you are not satisfied with our theme, we would like to give your money back. You can submit a refund request here 

    https://help.market.envato.com/hc/en-us/articles/202821460-Can-I-Get-A-Refund

     Thank you,


    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link | And Download Our Promotion Themes 

    Thanks and have a nice day!

  • hichamkakashi replied

    I already submitted a refund and I'm waiting.
    thank you