We are experiencing a very high volume of tickets at the moment, but we are doing our best to get back to you as soon as possible. Thank you,
the theme takes 50seconds to load ! which is expremely slow
The speed of your website depends on a lot of factors that includes hosting, domain, image and content optimization and other statistics. It has different speed requirements depending on the field and customers desire. So speed optimization is not included in our theme support. You have to optimize yourself.
To optimize your website, you can follow the below steps:
1. Choose High-Performance WordPress Hosting (NGINX, HTTP/2)
2. Use caching plugins, I recommend the Cache Enabler plugin for many reasons:
+ Compatible with Optimus plugin, you can read more here https://optimus.io/
4. Use a CDN: Cloudflare and MaxCDN are among the most popular CDN services. Also, I prefer Premium DNS to Free DNS.
5. Enable GZIP and Brotli compression, which is offered free in CloudFlare
6. Clean up the WordPress database. You can optimize your database tables manually using phpMyAdmin or with a plugin: WP-DBManager, WP-Optimize.
7. Delete old revisions, comments, emojis if you don't want to use these.
Hope that helps you well.
We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day.
If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
To vote go to http://themeforest.net/downloads then follow that link | And Download Our Promotion Themes
Thanks and have a nice day!
NO, NO, NO, that's not related to the hosting, I have other wordpress websites in the same hosting and it's fast ! ex: https://hicham.agency/another thing, all websites using your theme are very slow : https://www.massatasarim.com/, https://pharmaciebalaman.dz/ and more I'm really disappointed and I want a refund
If you are not satisfied with our theme, we would like to give your money back. You can submit a refund request here
I already submitted a refund and I'm waiting.thank you