Okay
  Public Ticket #2861077
install theme
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  • matiasaguilera started the conversation
    3341689378.png

    Hello, my name is Matías. Hope you are great :)

    I would like to please get some help to install the theme and if is possible to get instructions or a video of how to install the demo would be great. 


    Thanks very much. 

    Attached files:  Screenshot (20).png

  •  662
    Ha replied

    Hi there, 
    1. Please ensure that your website meets our requirement first: - Contact server admin or use Cpanel account to enable allow_url_fopen = 1
    - Make sure your server supports JSON files
    - Set permission for all files and folder at the same link: https://www.siteground.com/tutorials/ftp/change-permissions/

    2. Please enzip your download package and upload only file theme.zip in this. 

    2. To import demo, please see our video: 


    3. If you still can not import demo, please send your detail WordPress account admin here, our dev will check and import demo for Free asap. 
    Thanks


    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link: http://screencast.com/t/ylPjXebiCIOE 
    Thanks and have a nice day!


  •   matiasaguilera replied privately
  •  662
    Ha replied

    Hello Mate,

    Thanks for your sharing!

    I have just an active theme and install demo for your site.

    https://puntoski.com/renovacionpuntoski/

    Thanks


    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link: http://screencast.com/t/ylPjXebiCIOE 
    Thanks and have a nice day!


  • matiasaguilera replied

    Hello and thanks very much for helping! I would like to have this demo content, i installed it on my own ith the one click importert but the categorie menu is empty and also there are no pictures of the products.


    https://puntoski.com/renovacionpuntoski/


    Could you help me with this please, i really would like to see the categories menu how it is shown there 


    thanks very much!

    2362543416.png

    Attached files:  Screenshot (21).png
      Screenshot (22).png

  •  662
    Ha replied

    Hello Mate,

    You can go to Admin  / Appearance / Menus / you can select menu "All Categories" and choose this config

    8287167218.png

    Hope it help!

    Thanks


    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link: http://screencast.com/t/ylPjXebiCIOE 
    Thanks and have a nice day!


  •   matiasaguilera replied privately
  •  662
    Ha replied

    Hello Mate,

    Sorry, I have just checked your demo and see you do not active our theme.

    3964872048.png

    Thanks


    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link: http://screencast.com/t/ylPjXebiCIOE 
    Thanks and have a nice day!


  • matiasaguilera replied

    Hello, yes i dont have the theme activated because i need to keep the site functional meanwhile i make the designing of the new version. 


    Thats why the theme is activated in this other site: https://puntoski.com/renovacionpuntoski/


    If you check the passed tickets you can see what im talking about. 


  •  662
    Ha replied

    Hello Mate,

    You can install the Duplicator plugin to create a new package backup site.

    and then, you can install to the new site.

    Thanks


    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link: http://screencast.com/t/ylPjXebiCIOE 
    Thanks and have a nice day!


  •   matiasaguilera replied privately
  •  662
    Ha replied

    Hello Mate,

    - You can extract the download file from Themeforest and then upload theme.zip

    - You can refer link to active theme the same guide 

    https://wpdocs.gitbook.io/huntor/get-started/requirements

    https://wpdocs.gitbook.io/huntor/download-and-installation/install-theme-and-active

    Hope


    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link: http://screencast.com/t/ylPjXebiCIOE 
    Thanks and have a nice day!