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  Public Ticket #2857690
error 500
Closed

Comments

  • Petya started the conversation

    Hello!

    I have your theme - GainLove and I set the server right to match the requirements in order to import the demo, but still I get Error 500 when I click on Import Demo.

    Attached files:  Screenshot 2021-08-26 at 7.33.18 AM.png

  •  912
    Ha replied

    Hi there, 

    1. Please ensure that your website meets our requirement first: - Contact server admin or use Cpanel account to enable allow_url_fopen = 1
    - Make sure your server supports JSON files
    - Set permission for all files and folder at the same link: https://www.siteground.com/tutorials/ftp/change-permissions/

    2. To import demo, please see our video: 

    3. If you still can not import demo, please send your detail WordPress account admin here, our dev will check and import demo for Free asap. 
    Thanks


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