Public Ticket #2857690
error 500


  • Petya started the conversation


    I have your theme - GainLove and I set the server right to match the requirements in order to import the demo, but still I get Error 500 when I click on Import Demo.

    Attached files:  Screenshot 2021-08-26 at 7.33.18 AM.png

  •  662
    Ha replied

    Hi there, 

    1. Please ensure that your website meets our requirement first: - Contact server admin or use Cpanel account to enable allow_url_fopen = 1
    - Make sure your server supports JSON files
    - Set permission for all files and folder at the same link: https://www.siteground.com/tutorials/ftp/change-permissions/

    2. To import demo, please see our video: 

    3. If you still can not import demo, please send your detail WordPress account admin here, our dev will check and import demo for Free asap. 

    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

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