Okay
  Public Ticket #2815923
Child theme
Closed

Comments

  •  1
    Debbie Louw started the conversation

    Good day,

    I have just bought and installed your Petzen WP Theme.

    Where do I find the Child theme for this?

    Kind regards

    Debbie

  •  645
    Ha replied

    Hello Mate,

    Sorry, we do not include a child theme in our package. You can install this plugin to create a new child theme quickly

    https://wordpress.org/plugins/child-theme-generator/

    Hope it help!

    Thanks


    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link: http://screencast.com/t/ylPjXebiCIOE 
    Thanks and have a nice day!


  •  1
    Debbie Louw replied

    Hello,

    Thank you so much, really appreciate it.

    Kind regards, Debbie

  •  645
    Ha replied

    Hi there,  

    That's awesome <3. If you have a quick minute, please vote it 5 stars. Your vote and feedback are so precious for us on our theme quality and our service. We always appreciate a 5-star rating on our theme!

    To vote go to http://themeforest.net/downloads then follow that link: http://screencast.com/t/ylPjXebiCIOE 
    Thanks and have a nice day!



    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link: http://screencast.com/t/ylPjXebiCIOE 
    Thanks and have a nice day!


  •  1
    Debbie Louw replied

    Thanks so much I will do!

    I wanted to find out is there a setting to fix the menu on the top of the page when you scroll? 

  •  645
    Ha replied

    Hello Mate,

    You can edit Header by Elementor / Edit section / you can enable this config:

    8335350304.png

    Hope it help!

    Thanks


    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link: http://screencast.com/t/ylPjXebiCIOE 
    Thanks and have a nice day!


  •  1
    Debbie Louw replied

    Hello,

    I've tried that and get a message saying "Important: Fixed Header Right or Left is best used with Elementor Pro fixed option enabled". So this won't work unless I get the Pro version?

    Another question is I changed my site colours in the customise section and in the preview it shows the colors changing but when I refresh my live site the colors don't change and are still the same from the demo version.

  •  645
    Ha replied

    Hello Mate,

    - No, You do not need active Elementor Pro plugin.

    - You can choose select box "Custom" color

    Or you can send me your account to connect with your WordPress Admin account, I will check it for you.

    Thanks


    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link: http://screencast.com/t/ylPjXebiCIOE 
    Thanks and have a nice day!


  •  1
    Debbie Louw replied

    I'm not too sure why its not working for the menu to stay in place but managed to find a plugin that did the trick.

    Thank you so much, I see I had it on default color. Its working now. 

    Thank you so much, really appreciate it.