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  Public Ticket #2767801
Problems whit Import
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  • Fernando started the conversation

    Buenos dias,
    He instalado la plantilla y he importado la demo para tenerlo igual que lo muestran, pero hay un error y no se configura igual que el suyo.
    ¿Podrían decirme donde está el error?

    Adjunto capturas para que vean el error al que me refiero.

    Gracias

    --------

    Good morning,
    I have installed the template and imported the demo to have it the same as they show it, but there is an error and it does not configure the same as yours.
    Could you tell me where the error is?

    I'm attaching screenshots so that you can see the error I'm referring.

    Thanks




    Attached files:  mototurismo.png
      Yourtemplate.png
      mototurismo2.png
      Yourtemplate2.png

  •  613
    Ha replied

    Hello Mate,

    With the latest version of the  Elementor plugin, they will save some config global of this plugin again ex font-family, color, layout ...

    You can edit header or footer or page by elementor / Edit global / you can change config it.

    If the issue does not resolve, you can send me your admin account, I will check it for you.

    Thanks


    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link: http://screencast.com/t/ylPjXebiCIOE 
    Thanks and have a nice day!


  • Fernando replied

    No consigo solucionarlo, solo lo soluciono tocando padding, pero he de ir una a una y no se soluciona, la tipografia tampoco es la misma,no consigo cambiarla, y en esa pagina no soluciono el error http://mototurismo.es/mototurismo/historia-del-club/

    Le facilito los datos de acceso al backend:
    User: MrMototurismo
    Pass: lk)AWbUAOHiFL0kz#rEhS&A4

    ---------

    I can't solve it, I only solve it by touching padding, but I have to go one by one and it doesn't solve it, the font isn't the same either, I can't change it, and on that page I can't solve the error http://mototurismo.es/mototurismo / history-of-club /

    I provide you with the access data to the backend:
    User: MrMototurismo
    Pass: lk) AWbUAOHiFL0kz # rEhS & A4

  •  613
    Ha replied

    Hello Mate,

    I have just changed some config

    2855218533.png

    Now, you can check it again


    2020492155.png


    Hope it help!

    Thanks


    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link: http://screencast.com/t/ylPjXebiCIOE 
    Thanks and have a nice day!


  • Fernando replied

    Everything is perfect except for this page (http://mototurismo.es/mototurismo/historia-del-club/), that the numbers of the years are out of square and leave their site.


    Thanks

  •  613
    Ha replied

    Hello Mate,

    I have just removed this config show icon

    2568635019.png

    Hope it help!

    Thanks



    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link: http://screencast.com/t/ylPjXebiCIOE 
    Thanks and have a nice day!


  • Fernando replied

    Hi,
    Could you explain to me how I can make the photo galleries as in the example template?

  •  613
    Ha replied

    Hello Mate,

    You can edit page by Elementor / Edit this widget / you can add the item and add content the same:

    7921839144.png

    Hope it help!

    Thanks


    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link: http://screencast.com/t/ylPjXebiCIOE 
    Thanks and have a nice day!


  • Fernando replied

    Hello,
    I have just observed that if I access the site with my phone, the "search" block and the "Account" option appear in the menu.
    I can't find where to remove those options from the menu, could you tell me where to go?
    I enclose a capture.

    Thanks for all.

    Attached files:  Captura de pantalla 2021-05-12 a las 0.38.34.png

  •  613
    Ha replied

    Hello Mate,

    sorry, this theme does not support this option. You can go to Admin / Appearance / Customize / Addtional CSS / you can add custom CSS to display it

    .offcanvas-top,

    .offcanvas-bottom { display: none;}

    Hope it help!

    Thanks


    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link: http://screencast.com/t/ylPjXebiCIOE 
    Thanks and have a nice day!