Our office will be closed for celebrating our Lunar New Year from 20 to 26 January 2023. It will take around 1-2 days for us to reply to your ticket.

Okay
  Public Ticket #2756885
Server Error 403 Forbidden
Closed

Comments

  •  3
    naithonburiwebsite started the conversation

    Hi Mate,


    I tired to add the new template but i cannot save it due to the 403 error. I have searced for the solution on internet but everyone always talk about the Wordfence firewall issue but we dont even have this plug in on our team. 


    Appreicate if you can hellp guiding on this 


    Usename : admin
    Password : naithonburi

    URL : http://naithonburi.rentians.com/wp-login.php


    1068835453.png
  •  1,006
    Ha replied

    Hello mate,

    Sorry, I can not load your site

    9713264576.png


    - Please contact server admin or use Cpanel account to enable

    allow_url_fopen = 1.

    Also, make sure that your server supports JSON files.

    - You can check the requirements:

    https://wpdocs.gitbook.io/erios/get-started/requirements

    - You can set permission for all files and folder at the same link:

    https://www.siteground.com/tutorials/ftp/change-permissions/

    Hope it help!

    Thanks



    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link | And Download Our Promotion Themes 

    Thanks and have a nice day!

  •  3
    naithonburiwebsite replied

    Hi Mate,


    Our host already grant a permission where you can acess our website.

    You can try to log in again

  •   naithonburiwebsite replied privately
  •  1,006
    Ha replied

    Hello Mate,

    Sorry, I imported test your HTML on this page

    http://naithonburi.rentians.com/test-html/

    Please check again!

    This widget saves some HTML sample, not support HTML have action form ...

    4011671914.png

    8177889568.png


    Sorry, I can not support it for you.

    Hope it help!

    Thanks


    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link | And Download Our Promotion Themes 

    Thanks and have a nice day!

  •  3
    naithonburiwebsite replied

    Hi Mate,

    I tired to use some sample form from bootstrap. it's working. Does Elementor prevent something something we dont know ?


    9518891858.png


  •  1,006
    Ha replied

    Hello Mate,

    You can refer link guide of ELementor

    Hope it help!

    Thanks


    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link | And Download Our Promotion Themes 

    Thanks and have a nice day!