We are experiencing a very high volume of tickets at the moment, but we are doing our best to get back to you as soon as possible. Thank you,

  Public Ticket #2691440


  • Emrah Karanlik started the conversation

    Hi There

    I bought your theme (after reading all the positive reviews) and set it up on my website that hoping everything will work flawlessly. I am an experienced elementor user and thought it is easy to work on your theme. Unfortunately, nothing built with elementor except header and footer of the theme. Single room pages go off the screen (looks very unorganised ) when viewed on my iPhone SE. Overall I found the theme very problematic in all aspects so I demand a refund, please. 

  •  912
    Ha replied

    Hello Mate,

    if you don’t need our theme anymore, you absolutely can request a refund from us here: https://help.market.envato.com/hc/en-us/articles/202821460-Can-I-Get-A-Refund-

    Thank you,

    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link | And Download Our Promotion Themes 

    Thanks and have a nice day!