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  Public Ticket #2691311
I cant import all data as in the preview
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  • daniel started the conversation

    Hi,

    i just bought the Medilazar - Pharmacy WooCommerce WordPress Theme

    and i want to import data like the home 1 setting and design 

    my sait was in astra theme

    when i clicked the import all my homepage style just crashed and nothing seems to be worked fine and looks like the preview pictures.


    please help me figure it out how can i install the theme corectly or i will ask to make a refund for the purchase.

    thank you.


    Attached files:  63016206-medilazar-pharmacy-woocommerce-wordpress-theme-license.pdf

  •  685
    Ha replied

    Hello Mate,

    Please send me your account to connect to the WordPress Admin, I will import it for you!

    Thanks


    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link | And Download Our Promotion Themes 

    Thanks and have a nice day!

  • daniel replied

    alisov2665
    or alisov2665@gmail.com
    aLE7#UjVOt83fQSPo(bDPZY5

    Please upload the theme and all data so all the pages and information that is now in the sait will stay the same
    i mean if you make a new home page based on a new design
    make a copy of the existing home page and not change it or replace it.
    thank you.

  •  685
    Ha replied

    Hello Mate,

    I have just checked on your site, it is not the Medilazar theme, it is the Medicare theme:

    7091299744.png

    I have just disabled some plugin not include on the theme and choose config homepage at here:

    6491315416.png

    Hope it help!

    Thanks


    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link | And Download Our Promotion Themes 

    Thanks and have a nice day!

  • daniel replied

    Hו,
    that's right because I deleted the theme after it didn't work as I expected.

    Actuaaly i see that the theme does not support all the disgn that right now built on the sait so i would like to make a refund for the medizlar theme. 


    thank you.

  •  685
    Ha replied

     if you don’t need our theme anymore, you absolutely can request a refund from us here: https://help.market.envato.com/hc/en-us/articles/202821460-Can-I-Get-A-Refund-

    Thank you,


    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link | And Download Our Promotion Themes 

    Thanks and have a nice day!