Okay
  Public Ticket #2677772
Error instalation
Closed

Comments

  • Renato started the conversation

    Hello.

    I've purchuased the fishing theme but i cant install it. i get this error (i cant even preview the theme)


    Fatal error: Uncaught Error: Call to undefined function mode_pbr_includes() in /home3/renato/X-TREMEFISHING.COM/wp-content/themes/fishzone/inc/vendors/visualcomposer/class-vc-extends.php:6 Stack trace: #0 /home3/renato/X-TREMEFISHING.COM/wp-content/themes/fishzone/functions.php(584): require_once() #1 /home3/renato/X-TREMEFISHING.COM/wp-settings.php(525): include('/home3/renato/X...') #2 /home3/renato/X-TREMEFISHING.COM/wp-config.php(89): require_once('/home3/renato/X...') #3 /home3/renato/X-TREMEFISHING.COM/wp-load.php(37): require_once('/home3/renato/X...') #4 /home3/renato/X-TREMEFISHING.COM/wp-admin/admin.php(34): require_once('/home3/renato/X...') #5 /home3/renato/X-TREMEFISHING.COM/wp-admin/themes.php(10): require_once('/home3/renato/X...') #6 {main} thrown in /home3/renato/X-TREMEFISHING.COM/wp-content/themes/fishzone/inc/vendors/visualcomposer/class-vc-extends.php on line 6

  •  685
    Ha replied

    Hello Mate,

    Please send me your information size, I will check it for you!

    Thanks


    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link | And Download Our Promotion Themes 

    Thanks and have a nice day!

  •   Renato replied privately
  •  685
    Ha replied

    Hello Mate,

    I have just active Fishzone theme, and see you change folder theme name "/_TEST_fishzone"

    Please don't change the theme name!

    Thanks


    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link | And Download Our Promotion Themes 

    Thanks and have a nice day!

  • Renato replied

    hi,

    i changed it because it was the only way to get back and activate another theme so that i can have access to the site

    but is still giving me the error, its not working yet

  •  685
    Ha replied

    Hello Mate,

    When you change the theme name, you will change all slug name domain on the file PHP files...

    3864125998.png

    It will show an error theme when you activate it.

    Thanks!


    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link | And Download Our Promotion Themes 

    Thanks and have a nice day!

  • Renato replied

    I only changed the name so that i can get access to the panel to choose another theme (the previous one) so that i could have the site back online.

    When i tried the first time it was with the original name.

    Is that the problem why you cant give support? if so i can delete it and upload again the theme in its original name.

  •  685
    Ha replied

    Hello Mate,

    Please send me your cpanel! I will active theme and check continua debug on your site!

    Thanks


    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link | And Download Our Promotion Themes 

    Thanks and have a nice day!

  •   Renato replied privately
  • Renato replied

    Hi.

    Any news????

  •  685
    Ha replied

    Hello Mate,

    Our dev will check and install the theme on your site on next week. He will check on localhost before done

    Hope it help!

    Thanks


    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link | And Download Our Promotion Themes 

    Thanks and have a nice day!

  • Renato replied

    Hi There.

    Any news???

    Kinda urgent

    Thanks

  • Renato replied

    hello!!!

    5 days ago .... still waiting


    Please help

  •  685
    Ha replied


    Hi,

    Thanks for your email. We are on the Lunar New Year holiday of 2021 - It's our biggest holiday a year. To celebrate the biggest and most meaningful festival in our country, we’d like to inform you that our office will be closed from 10nd Feb to 16th Feb 2021 (GMT+7). We’ll come back to work on 17th Feb 2021. However, please understand that your email or ticket can be replied to with some delays because of the holiday. We’ll try to check and reply to you as soon as possible. 

    We’re so sorry about this inconvenience and really grateful for your understanding. 

    Our dev will be done it for you on 17th Feb 2021

    Sincerely,

    Themelexus Team


    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link | And Download Our Promotion Themes 

    Thanks and have a nice day!

  •  685
    Ha replied

    Hello Mate,

    Please send me your cpanel! I will active theme and check continua debug on your site!

    Thanks


    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link | And Download Our Promotion Themes 

    Thanks and have a nice day!

  • Renato replied

    a WEEK ago i reply this


    hi.

    its a shared account therefor i cant give you cpanel access.

    i've removed the theme completely otherwise i couldn t access the wordpress panel.

    the user and password are still the same. can you help me please install and activate the theme using the worpress panel??

    i bought the theme and i cant use it

    thanks


  • Renato replied

    Still waiting for the solution.

    i just need to know: does it work or not??

  • Renato replied

    Thanks (for nothing).

    I solved the problem myself.

  •  685
    Ha replied

    Thanks so much!

    If you have issues or questions, please reply to this ticket and let us know. I will be here to assist you.


    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link | And Download Our Promotion Themes 

    Thanks and have a nice day!

  • Renato replied

    How can i edit the header??

    (se image attached)

    Attached files:  header.PNG

  •  685
    Ha replied

    Hello Mate,

    You can go to Admin / Appearance / Widgets / You can edit this widget

    2568590688.png

    Hope it help!

    Thanks


    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link | And Download Our Promotion Themes 

    Thanks and have a nice day!

  • Renato replied

    hi. hou can i change the color of the menu bar??? (image attached)

    Attached files:  menu.PNG

  •  685
    Ha replied

    Hello Mate,

    You can go to Admin / Appearance / Customize / Additional CSS / You can add custom css the same:

    .pbr-vertical-menu>.widget-title {

    background-color:#new-color;

    }

    .btn-primary {

    background-color: #new-color;

    border-color: #new-color;

    }

    Hope it help!

    Thanks


    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link | And Download Our Promotion Themes 

    Thanks and have a nice day!

  • Renato replied

    Hi.

    Were can i change this text ??? (image attached)

    Attached files:  cart.PNG

  •  685
    Ha replied

    Hello Mate,

    You can install the Loco translate plugin to translate text on theme and plugins

    wp-content/themes/fishzone/woocommerce/cart/mini-cart-button.php

    5004195415.png

    Thanks



    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link | And Download Our Promotion Themes 

    Thanks and have a nice day!