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  Public Ticket #2662225
Demo importer not working
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Comments

  •  1
    envato29 started the conversation

    Hello i am trying to import demo 

    but its not working

    please fix the issue


  •  578
    Ha replied

    Hello mate,

    - You can check requirements at the same link:

    https://wpdocs.gitbook.io/efway/get-started/requirements

    - You can check and set permission for alls files and folders the same link:

    https://www.siteground.com/tutorials/ftp/change-permissions/

    - You can send me your URL demo and admin account, I will check it for you.

    Thanks


    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link: http://screencast.com/t/ylPjXebiCIOE 
    Thanks and have a nice day!


  •   envato29 replied privately
  •  578
    Ha replied

    Hello Mate,

    - I have just checked your demo, it does not support load/read file Json

    6744340066.png

    Please contact server admin or use Cpanel account to enable

    allow_url_fopen = 1.

    Also, make sure that your server supports JSON files.

    After config, you can install one-click at here.

    - I have just installed it manually by import XML

    4786035334.png
    9570216762.png

    https://www.melinkosdine.com/

    Hope it help!

    Thanks

    Attached files:  efway.WordPress.2021-01-19.xml.zip


    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link: http://screencast.com/t/ylPjXebiCIOE 
    Thanks and have a nice day!


  •  1
    envato29 replied

    bro yes i checked you fix the thing and yes i do check my cpanel . the settings you asked me to enable is already enabled but automatic one click demo imports still not worked. please share a video of manually demo importing and also please let me know how i can remove efway logo from home page..


    my new logo its working on desktop mode 

    but on tab and mobile its showing efway logo

    please help me to fix the problem


    thank you

  •  578
    Ha replied

    Hello Mate,

    - About support JSON file, you can contact with your server, they will change config and support for you

    - You can edit header by elementor / Edit widget Opal logo and change image logo at here

    Hope it help!

    Thanks


    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link: http://screencast.com/t/ylPjXebiCIOE 
    Thanks and have a nice day!


  •   envato29 replied privately
  •  578
    Ha replied

    Hello Mate,

    - You can go to Admin / Appearance / Customize / Site Identity / You can change logo at here:

    1893213261.png

    - You can edit header by elementor / Edit this widget and change image if use Custom logo

    4372211428.png

    Hope it help!

    Thanks


    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link: http://screencast.com/t/ylPjXebiCIOE 
    Thanks and have a nice day!


  •   envato29 replied privately
  •  1
    envato29 replied

    to fixing this problem mistaken i removed the header

    I request you please also place a header on all pages including logo on all page


    i fixed it 

    please fix the logo issue

  •  578
    Ha replied

    Hello Mate,

    Please send me your account name!

    9391059667.png

    - You can edit header by Elementor / Choose responsive view mode / you can choose mobile view / you can change image logo here 

    http://prntscr.com/ycc3w0

    - You can change the logo site here:

    http://prntscr.com/ycc7vx

    Hope it help!

    Thanks


    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link: http://screencast.com/t/ylPjXebiCIOE 
    Thanks and have a nice day!


  •  1
    envato29 replied

    usrrname : Melinkosdine

  •  1
    envato29 replied

    please fox

  •  578
    Ha replied

    Hello Mate,

    3858392089.png

    I have just changed the logo for you.

    Thanks


    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link: http://screencast.com/t/ylPjXebiCIOE 
    Thanks and have a nice day!


  •  1
    envato29 replied

    thank you so much