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  Public Ticket #2593583
CANT UPDATE EDITS
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Comments

  • Jason started the conversation

    Hello

    Please help! Whenever I make changes to the homepage in the page editor, nothing changes or updates! It was working fine before.. I made no changes whatsoever, it just suddenly stopped saving. I've tried clearing cache, use hotspot, use different browser, everything under the sun, but it's still not saving!!! I'm extremely frustrated. I need my website up and running soon. Please fix it and get back to me ASAP. Thanks for your time

    Jason

  •  1,006
    Ha replied

    Hello Mate,

    - You can check and setting permission for files and folder the same:

    https://www.siteground.com/tutorials/ftp/change-permissions/

    - You can check requirements

    9992039253.png
    5218007342.png

    - You can check config of this plugin the same:

    8640340729.png

    - If the issue does not resolve, you can send me your admin account again, i will check it for you!

    Thanks


    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link | And Download Our Promotion Themes 

    Thanks and have a nice day!

  •   Jason replied privately
  •  1,006
    Ha replied

    Sorry, I can not login to your admin account


    8913132869.png



    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link | And Download Our Promotion Themes 

    Thanks and have a nice day!

  •   Jason replied privately
  •   Jason replied privately
  •  1,006
    Ha replied

    Hello Mate,

    Please disable jetpack, i can not login to your site!

    8573298030.png


    6768688883.png

    Hope it help!

    Thanks


    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link | And Download Our Promotion Themes 

    Thanks and have a nice day!

  •   Jason replied privately
  •  1,006
    Ha replied

    Sorry, I can not login to your admin 

    3292842350.png



    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link | And Download Our Promotion Themes 

    Thanks and have a nice day!

  •   Jason replied privately
  •   Jason replied privately
  •   Jason replied privately
  •  1,006
    Ha replied

    Sorry, Im back today

    I can not login to your admin 

    9810066405.png

    My email: [email protected]

    Please try add and check your account admin again!

    Hope it help!

    Thanks


    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link | And Download Our Promotion Themes 

    Thanks and have a nice day!

  •   Jason replied privately
  •  1,006
    Ha replied

    Still: not login to your admin 

    4565461834.png

    - You can disable all plugin not required on theme, and check edit page by KC and save it!

    - Or you can enable debug log 

    https://wordpress.org/support/article/debugging-in-wordpress/

    And then check message error, send me content sms, i will check it

    Thanks


    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link | And Download Our Promotion Themes 

    Thanks and have a nice day!

  • Jason replied

    Nooo I mean I added you as admin: [email protected] Did you get the email?

    Koalagold999 is your password

  •   Jason replied privately
  • Jason replied

    Wordpress said there's an error in your theme?

    PHP Fatal error: Uncaught Error: Class 'Wpopal_Themer_Sidebar_DropDown' not found in /srv/htdocs/wp-content/themes/farmland/inc/customizer/opalteam.php:52

  •  1,006
    Ha replied

    Hello Mate,

    when i active email, it will go to this page: http://prntscr.com/vgn042

    when i login by account [email protected]/[email protected] 

    http://prntscr.com/vgndr2

    3437725516.png

    This link will change the same:

    http://prntscr.com/vgnez7

    https://prnt.sc/vgmw37

    Sorry, I can not support for you if your config jetpack plugin change all URL on your demo.



    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link | And Download Our Promotion Themes 

    Thanks and have a nice day!

  •   Jason replied privately
  •   Jason replied privately
  •  1,006
    Ha replied

    So sorry! Wish you sympathize

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours.

    Jetpack plugin was blocked all link when i login to your admin account. 
    I can not login to your dashboard, I can not check anything on your site -> I can not support anything for you.

    I know it's time consuming and frustrating for you, but there is nothing I can do about it

    Thanks


    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link | And Download Our Promotion Themes 

    Thanks and have a nice day!