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  Public Ticket #2546175
absence of home contents
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Comments

  •  1
    mirko paruolo started the conversation

    we have installed the erios theme on this site. we installed demos for choosing the second option. When we go to the panel we do not see the contents of the home is a blank page.

  •  1,006
    Ha replied

    Hello Mate,

    - Please rollback version of Elementor plugin to version 2.9.x before to install One click import demo

     https://www.wpopal.com/elementor-3-0-issues-announcement/

    and you can check requierment:

    https://wpdocs.gitbook.io/erios/get-started/requirements

    - If the issue not resolve, please send me your admin account, I will check and import it for you

    Hope it help!

    Thanks


    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link | And Download Our Promotion Themes 

    Thanks and have a nice day!

  •  1
    mirko paruolo replied

    We have already carried out the checks and settings as you requested but the import of the right content still does not work.

  •  1,006
    Ha replied

    Hello Mate,

    Please try install new Wordpress blank / active theme / import plugin / rollback version plugin Elementor / import demo Oneclick!

    Thanks


    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link | And Download Our Promotion Themes 

    Thanks and have a nice day!

  •  1
    mirko paruolo replied

    are you telling me to delete the web space? But do I have to delete the database too?

  •   mirko paruolo replied privately
  •  1,006
    Ha replied

    Hello Mate,

    I have just changed table-prefix from wp34p to wp and reinstall your demo for you. 

    9726076537.png

    Please check demo again!

    Thanks


    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link | And Download Our Promotion Themes 

    Thanks and have a nice day!

  •  1
    mirko paruolo replied

    Hello. Thank you for the assistance. Now in order not to make a mistake again I wanted to ask you how should I set everything up on demo 2 ???

  •  1
    mirko paruolo replied

    Ah no sorry. I saw that everything is already ok. Thanks again!