Okay
  Public Ticket #2544422
Import Demo Errors
Closed

Comments

  • freeshype started the conversation

    Hi I bought and installed this theme from envato. Almost all pages imported from demo correctly except the 3 Home pages. When I open Home 1, Home 2 or Home 3, they are all blank with nothing on the page or in the Elementor. Please could you help resolve the issue? 


    Thanks

    Paul

  •  691
    Ha replied

    Sorry for late, we have just spent the weekends.

    - Please rollback version of Elementor plugin to version 2.9.x before install this theme and click import demo.

    https://www.wpopal.com/elementor-3-0-issues-announcement/

    - If the issue does not resolve, you can send me your URL demo and admin account, I will check and import it for you.

    Thanks


    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link | And Download Our Promotion Themes 

    Thanks and have a nice day!

  • freeshype replied

    Hi Ha,

    I backed up my database and rolled back Elementor to 2.9.9. It did not solve the issue. I went to Import Demo and click import on Home 1, 2 & 3 and nothing happened. No home pages were created.

    URL https://mauritius.digitalcareerfairs.com/wp-admin

    user - tunji

    password - 8YfQU@CeGB1@C$BDPG7yixcQ

    Admin details above


    Please log in and help import demo Home pages all 3. Thanks


    Adetunji

  •  691
    Ha replied

    Hello Mate,

    I have just imported Oneclick for your demo

    http://prntscr.com/ulplf8

    Please check it again! Thanks


    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link | And Download Our Promotion Themes 

    Thanks and have a nice day!

  • freeshype replied

    Hello, 


    Why did all content I created disappear from the website???? You did not say that this will wipe all existing content. YOU SHOULD HAVE SAID SO THAT I CAN MAKE BACK UP OR SOMETHING. what kind of crap is this?


    What happened?

  •  691
    Ha replied

    Hello Mate,

    Sorry, I have just try import with new database.sql

    1380916993.png

    I change table_prefix:

    $table_prefix = 'wp_';

    You can rollback with old database by change old table prefix.

    You can export all post and import to new demo.

    Hope it help!

    Thanks


    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link | And Download Our Promotion Themes 

    Thanks and have a nice day!

  • freeshype replied

    Yeah you really should have said that this would happen. I had more than a days work of customization. I'm done. I have a backup that I've restored. Contacting support seems to have been a mistake. 

    Good bye