Okay
  Public Ticket #2532662
Can't view any pages if Woocommerce is active
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  • GoBabyGoPL started the conversation

    It is not possible to even view the about page if I don't have Woocommerce installed and activated????


    WHY IS THIS THEME 100% dependant on Woocommerce?

    https://screencast-o-matic.com/watch/cYQjoxHGoE

  •  691
    Ha replied

    Hello Mate,

    Please update theme to latest version 1.0.10 from Themeforest or send me your admin account again!

    Our dev have just fixed this issue.

    Thanks


    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link | And Download Our Promotion Themes 

    Thanks and have a nice day!

  • GoBabyGoPL replied

    Thank You! But..... It still has a bug in the frontpage header. Please look at this today.

    http://somup.com/cYQQIVXOiu

  • GoBabyGoPL replied

    Hello? Another question...are you compatible with the new Elementor update? 3.0.6? I still had to roll back to 2.9.9. 

  •  691
    Ha replied

    Hi there,

    This theme is about WooCommerce, so the default codes mainly relate to this plugin (account, login, cart, checkout,...). You bought the theme and didn't use this plugin. That's why there are many issues. 

    If you are not satisfied with the theme, you can request a refund https://help.market.envato.com/hc/en-us/articles/202821460-Can-I-Get-A-Refund-

    Thanks,


    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link | And Download Our Promotion Themes 

    Thanks and have a nice day!

  • GoBabyGoPL replied

    So, after a week you are now telling me I can't use this WITHOUT using Woocommerce AT ALL and there is NO way to edit the header on the frontpage? Why would the header accept the logo and menu of my header but not the 3rd column?

  •  691
    Ha replied

    Hello Mate,


    You can use this theme and install the full plugin required of the theme. And then, you can edit the header/ footer/ content homepage by Elementor / you can remove all widgets of woo-commerce. It will not show the content of Woocommerce to the frontend demo.

    If you don't happy with this theme, you can add a new request refund on Themeforest, I will give money for you.

    Thanks



    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link | And Download Our Promotion Themes 

    Thanks and have a nice day!

  • GoBabyGoPL replied

    I have activated all the plugins required for the theme and the front page still doesn't show the proper header. It is showing a header with 1 icon for Woocommerce on the front page but when you look at other pages it is showing the proper header.

    You don't seem to understand...It isn't that I don't want to use the theme, it is the fact that I want it to work properly. Even with your suggestion of activating all the plugins and editing doesn't change the front page header like it should.
    You also don't seem to understand...this is for a client. How do I know "go back" to a client a week later and say "Hey, sorry, we have to choose another theme"? That looks Very unprofessional.

    Please help me get it so that it will show the proper header on the front page.


  •  691
    Ha replied

    Hello mate,

    You can edit header by elementor and remove this widget http://prntscr.com/ufwpws

    You can edit homepage by elementor and remove row and widgets show products

    http://prntscr.com/ufwq5b

    and you can add new row, add new your content again!

    - Slug name of header/footer must start header or footer the same: http://prntscr.com/ufx324

    you will choose it on customize the same:http://prntscr.com/ufx3fd

    - You can change custom color at here: http://prntscr.com/ufx4rz

    Thanks


    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link | And Download Our Promotion Themes 

    Thanks and have a nice day!

  •   GoBabyGoPL replied privately
  •  691
    Ha replied

    Hello Mate,

    - Header builder/ Footer builder must be slug name begin by text header/foorer.

    - If dont have header/footer builder slug name the same, Header / Footer will load file PHP default on theme 

    http://prntscr.com/ui3jy8

    On your video, after change slug name not begin text header, header load header default by php file.

    Thanks


    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link | And Download Our Promotion Themes 

    Thanks and have a nice day!

  • GoBabyGoPL replied

    https://screencast-o-matic.com/watch/cYQDoKJaA7

    Login details.
    url: https://freshprinceofsteaks.com/wp-admin/
    user: ThemeLexus
    pass: lgSHbA4DF8W*EvPeTIjeOBrR

    Thank you

    Some details about plugin updates

    I am still running Elementor 2.9.9 because of all the problems with the new version. I do not know if your theme is ready for the update so I haven't updated it.

    I also still have Woocommerce installed and activated running 4.4.1. For this site...we do NOT want to use ANY Woocommerce functionality at this time.


  •  691
    Ha replied

    Hello mate,

    - You can check and config Google API the same link:

    https://wpdocs.gitbook.io/opal-estate/opal-estate/google-map-api-key

    Update: Now, Google requires users create a billing account to use map with 300$ credit for free. When you access https://console.cloud.google.com/

    - After you config google Api done, you can configure tax on your video. 

    If you don't use Woo, What do you send me the video to do? 

    https://screencast-o-matic.com/watch/cYQDoKJaA7

    Thanks


    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link | And Download Our Promotion Themes 

    Thanks and have a nice day!

  • GoBabyGoPL replied

    This was my part my fault because I sent you the wrong video BUT .... YOU DIDN'T NOTICE??? You didn't notice that I wasn't talking about your theme?

    I can not believe you actually watched a video talking about taxes and you gave me information for a Google maps API? A completely different website and theme that aren't yours...and you are giving me advice???

    Do you even READ what we write or look at previous tickets? I even sent you login details to a completely different website than what is in the video.

    HOW DO I FIX MY FRONT PAGE HEADER!?!?!?!?
    WHY CAN I NOT CHANGE MY FRONT PAGE HEADER!!?!?!?!?!

    https://screencast-o-matic.com/watch/cYQbICJC6A

  •  691
    Ha replied

    Hello Mate,

    - If you config wrong Google Api, you can config and enable billing the same link guide ( not use that plugin):(

    - Please check slug name of header builder. It must to begin slug name text: "header"

    ex: header-new, header-custom, ....

    Hope it help!

    Thannks


    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link | And Download Our Promotion Themes 

    Thanks and have a nice day!

  • GoBabyGoPL replied

    Are you joking me? What the FUCK?!? 

    Why do you tell me the same shit?

    Fucking watch the video. I have fucking done what you say and IT DOES NOT WORK!!! 

  •  691
    Ha replied

    :( Edit homepage, i saw you choose header default:

    http://prntscr.com/uj9vzl

    Please change it or choose config disable custom header for special page: 

    9757508934.png



    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link | And Download Our Promotion Themes 

    Thanks and have a nice day!

  • GoBabyGoPL replied

    Are you Fucking kidding me? Are you SERIOUSLY FUCKING KIDDING ME?!?!?
    I didn't choose SHIT because I didn't know I HAD to!!! With NO FUCKING DOCUMENTATION...HOW AM I SUPPOSED TO KNOW THAT?

    2 Fucking Weeks for you to continue to give me SHITTY screen shots that SHOW nothing! IF THIS SCREENSHOT Was the WHOLE PAGE and NOT A FUCKING LITTLE PIECE...I might have solved this problem WEEKS ago!

    ZERO documentation for this PIECE OF SHIT THEME and I FINALLY it turnes out a SIMPLE SETTING actually IN the EDITOR!?!? You guys are SHIT and I can't WAIT To write  my review.

    AND YES, I'M CUSSING BECAUSE YOU HAVE COST ME SOOOOO MUCH MONEY, FRUSTRATION AND TIME!!!!

    CREATE DOCUMENTATION FOR YOUR WORK AND YOU MIGHT NOT HAVE THIS PROBLEM!!!

  •  691
    Ha replied

    Hi, 

    We are sorry about this inconvenience you got with these errors. We checked and see that these issues are caused from the wrong configuration for file.

    To fix issues, both you and us needs to keep calm. We always try to help you the best solution for you but we got a hurry from you. If you are not satisfied, you can request a refund here:  

    https://help.market.envato.com/hc/en-us/articles/202821460-Can-I-Get-A-Refund

    We will check and refund for you asap.

    Regards,


    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link | And Download Our Promotion Themes 

    Thanks and have a nice day!