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  Public Ticket #2506886
Theme's Problems
Closed

Comments

  • Michelle Camejp started the conversation

    Hi, I have the following problems:

    1.- In the Posts, social media icons are not displayed correctly. Also I want to change the color of the hover icon and I don't now how to do it. ¿Where can I do that?

    2- On the sidebar, I want to remove the wave line under the titles and I want to changue the typography to match the global typography of the web site. ¿How can I do this?

    3.- In the Carousel's Service, after each description the code is adding a "Read More" sentence that I want to delete. How can I do this?

    4.- I don't know how to change the color of the page preloader. In the edition I changed the color, but right now it is still red.

  •  1,006
    Ha replied

    Hello Mate,

    Please send me your admin account, i will check it for you!

    Thanks


    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link | And Download Our Promotion Themes 

    Thanks and have a nice day!

  •   Michelle Camejp replied privately
  •  1,006
    Ha replied

    I'm sorry for the late response since I've just come back to work today.

    I can not load and login to your demo

    http://prntscr.com/u2ngcm

    Please send me again!

    Thanks


    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link | And Download Our Promotion Themes 

    Thanks and have a nice day!

  •   Michelle Camejp replied privately
  •  1,006
    Ha replied

    Hello mate,

    Sorry, I can not login and load your demo.

    You can check and add try add my IP:

    5197747217.png

    Hope it help!

    Thanks


    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link | And Download Our Promotion Themes 

    Thanks and have a nice day!

  • Michelle Camejp replied

    Hi, I don't know how to add your IP adress :(. I was thinking you can control my computer with the App Team Viewer. Let me know If you are able to do this. We can schedule a time that work for you, In Chile now its 9AM.


  •  1,006
    Ha replied

    Hello mate,

    So sorry, I am located in GMT +7 time zone.

    Today, I can not load your demo

    http://prntscr.com/u3tqs6

    1. You can go to admin / Elementor / Setting / you can enable this config show icon font Awesome http://prntscr.com/u3trw3

    You can go to admin / Appearance / Customize / Color style / Theme / You can change custom color on this tab.

    2. You can go to admin / Appearance / Customize / Additional Css / You can add custom css remove svg icon affter title:

    .widget .widget-title, .widget .widgettitle { padding:0;}
    .widget .widget-title:after, .widget .widgettitle:after {display: none;}

    3.  You can go to admin / Appearance / Customize / Additional Css / You can add custom css remove button read more:

    .opalservice-recent-service .service-content .service-readmore {
     display: none;
    }

    4. You can edit file .svg and change color:

    http://prntscr.com/u3u1ay / http://prntscr.com/u3u15j

    Hope it help!

    Thanks


    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link | And Download Our Promotion Themes 

    Thanks and have a nice day!

  • Michelle Camejp replied

    1. It worked, but I had to change the color with code.

    2. It worked, thanks.

    3. It didn't work. "Read more" is still displayed in the description (Attached image).

    4. It worked, thanks.


    Further:

    5. How can I configure the Blog and Services page? Currently I cannot change the design.


    Thanks.

  •  1,006
    Ha replied

    Hello mate,

    3. Please check content of your demo by this link : https://validator.w3.org/

    I think because wrong content html upload, and css custom on your demo at here:

    http://prntscr.com/u4te42

    i checked on our demo, it work http://prntscr.com/u4tb1l

    5. Sorry, You can change config on Customize choose layout and style item form library. We don't have plan to update it.

    Hope it help!

    Thanks


    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link | And Download Our Promotion Themes 

    Thanks and have a nice day!

  • Michelle Camejp replied

    Hi,

    3. I noticed that the read more label/tag appears when the description is short. In your demo, the description is longer, that is why "read more" it is not displayed. I need to fix this.

    5. I need to fix this because it looks bad. The images are displayed cut, when the description is short you see the "read more", etc. (Attached image).

  •  1,006
    Ha replied

    Hello mate,

    1. Thank you so much!

    2. Image services include on image Svg http://prntscr.com/u5biyn or you can choose other layour from list

    http://prntscr.com/u5bke4

    Hope it help!

    Thanks


    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link | And Download Our Promotion Themes 

    Thanks and have a nice day!

  • Michelle Camejp replied

    Hi,

    About point 3: Is there a way to fix this now? Will there be a template update? Will you send me a code that eliminates the text "read more" of the descriptions? The text "red more" is displayed in the service's carousel descriptions and on the service pages at the end of each description, when this is short. I need a solution as soon as posible.

    About point 5: When I define the services web page it does not give me the design's option. Also, the title changes to Blog and the images are out of proportions (you have the same issue on your demo http://demo2.themelexus.com/petzen/opal_service/). I need to fix this because breadcrumbs's services show the service web page.

    Please help me, this ir urgent!! Thanks.


  •  1,006
    Ha replied

    Hello Mate,

    1. You can go to admin / Opal Services / Settings / Page View / you can change number text show on this config "Description Max Chars"

    2. Our dev will check and fix all issue of your report and include to next version of theme.

    Thanks


    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link | And Download Our Promotion Themes 

    Thanks and have a nice day!

  • Michelle Camejp replied

    Hi,

    1. The description is shortened too much, and in some cases, the text ¨Read more¨ keeps showing up. Also the problem is displayed on the services web page.

    2. Services are the most important things on this website and I need a solution this week, I cannot publish the website with this error.

    If it is not possible to solve these two points I need to request a refund of the template. How can I do that?

    Thanks.


  • Michelle Camejp replied

    Hi, thanks for your help. I made a comment on the ´Comments' section and as an answer I was told that there was an upgrade to the theme (1.0.6). Could you indicate me how to perform this upgrade without losing the current website's content?

    https://prnt.sc/u6k4w6

    Thanks!

  •  1,006
    Ha replied

    Hello Mate,

    - You can go to admin / appearance / active other theme / click petzen theme and delete this theme

    - You can upload new theme / upload new theme from your download backage / upload petzen-theme.zip / and then, you can active this theme

    Hope it help!

    Thanks


    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link | And Download Our Promotion Themes 

    Thanks and have a nice day!

  • Michelle Camejp replied

    Thanks! Now It's working!! Two more things in the Service Webpage:

    1.- The images still look huge (in demo too). Can you help me to fix it? (remember that I cant edit the design).

    https://prnt.sc/u76uml

    2.- Also, I installed the plugin “Loco Translate”, and in the title of the page worked but not in the breadcrumbs. I need to translate the breadcrumbs to spanish.


  •  1,006
    Ha replied

    Hello mate,

    - You can go to this path file:

    wp-content/themes/wpopalbootstrap/opalservice/content-service-grid.php 

    and change image size at here:

    5173921436.png

    Sorry, this is mask by svg image have ratio, it not run by config thumbnail image on backend.

    - You can go to Logo translate plugin and run SYN template again, and then, you can add translate text.

    Hope it help!

    Thanks




    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link | And Download Our Promotion Themes 

    Thanks and have a nice day!

  • Michelle Camejp replied

    Hi. I still have some issues with this theme. First, the images still look huge in the Service Page. I have not idea how to code that. https://prnt.sc/uakwg2 

    Second, I can’t translate the breadcrumb from the service webpage (I used “Loco Translate” Plugin). I need the word ‘services’ to be translated to Spanish. This is the only page that I can’t edit. https://prnt.sc/uakwqu

  •  1,006
    Ha replied

    Hello mate,

    - You can go to this path file:

    wp-content/themes/wpopalbootstrap/opalservice/content-service-grid.php 

    and change image size at here:

    5173921436.png

    - You can go loco translate / translate theme / you can run SYN template again, and then, you can translate this new text Services on theme.

    Hope it help!

    Thanks


    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link | And Download Our Promotion Themes 

    Thanks and have a nice day!

  • Michelle Camejp replied

    1. It does not work. https://prnt.sc/uakwg2 

    2. It does not work

  •  1,006
    Ha replied

    Hello mate,
    Please try to change the image size smaller and clear cache and cookie on the browser!
    I have just check it on our demo, work normally.
    Thanks


    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link | And Download Our Promotion Themes 

    Thanks and have a nice day!

  •  1
    Kentril replied

    Hello, I have Petzen Theme. Did you manage to solve the problem with Read More?

    I have problem with:

    1) How to change name "Blog" ?

    2) How to show more services on page? There are only 10. I need more, I cannot find it. Even in source PHP.

    3) Problem with Read More

  •  1,006
    Ha replied

    Hello mate,

    1. You can edit page Blog and change title page

    8954722900.png

    It will show :

    6544939036.png

    2. the service slug page default of plugin will show full list service :

    2467130034.png

    http://demo2.themelexus.com/petzen/services/

    3. You can change number description follow your text content description of your service:

    1519090605.png

    Hope it help!

    Thanks


    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link | And Download Our Promotion Themes 

    Thanks and have a nice day!

  •  1
    Kentril replied

    Hello, 

    1. I can edit page Blog title, but I can't change Services title. See screen 1a.jpg and 1b.jpg

    2. On the page I have more than 10. And the 11th services is on another page. see http://www.animalhelp.cz/sluzby/

    3. There is no problem with shorter text. See earlier posts form 

    Michelle Camejp replied

    3. I noticed that the read more label/tag appears when the description is short. In your demo, the description is longer, that is why "read more" it is not displayed. I need to fix this. 

    Is there any way how to fix this? If you need admin access, I can provide you if you send me your email.

  •  1,006
    Ha replied

    Hello Mate,

    Please download and upgrade theme to latest version": "1.0.11 update 06-OCT-2020!

    Thanks


    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link | And Download Our Promotion Themes 

    Thanks and have a nice day!

  •  1
    Kentril replied

    Hi, thanks for update. Read more is gone! Last question:

    2. On the page I have more than 10. And the 11th services is on another page. see http://www.animalhelp.cz/sluzby/

    See attachment. 

    How can I set more than 10 services on the page? How to get rid off pagination? 

    I can edit code myself, if you can tell me where it is :)


    Thank you

  •  1,006
    Ha replied

    Hello Kentril,

    Our dev have just fixed this issue and include plugin Opal Service.

    wp-content/plugins/opal-service/inc/mixes-functions.php

    You can upgrade this plugin to latest version.

    Thanks


    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link | And Download Our Promotion Themes 

    Thanks and have a nice day!

  •  1
    Kentril replied

    Hi, thanks, now the pagionation looks great, but what if I dont want any pagination? Where can I find variable which defines post per page? Just write me the name and where to find It, I can hardcoded. What I know, the default value is 10.

    Is it this?:

    class-posttype-service.php
    add_filter( 'manage_opal_service_posts_columns',array(__CLASS__,'init_service_columns'),10);

    Cheers

    Kentril

  •  1,006
    Ha replied

    Hello Kentril,

    Yes, this is value default.

    You can change it by Admin / Settings / Reading / you can change it at here:


    1443826726.png

    Hope it help!

    Thanks


    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link | And Download Our Promotion Themes 

    Thanks and have a nice day!

  •  1
    Kentril replied

    This is awsome! It's working! You can close this ticket and expect very positive feedback!