1.- In the Posts, social media icons are not displayed correctly. Also I want to change the color of the hover icon and I don't now how to do it. ¿Where can I do that?
2- On the sidebar, I want to remove the wave line under the titles and I want to changue the typography to match the global typography of the web site. ¿How can I do this?
3.- In the Carousel's Service, after each description the code is adding a "Read More" sentence that I want to delete. How can I do this?
4.- I don't know how to change the color of the page preloader. In the edition I changed the color, but right now it is still red.
Please send me your admin account, i will check it for you!
Thanks
Support Team
We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day.
If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day.
If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day.
If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
Hi, I don't know how to add your IP adress :(. I was thinking you can control my computer with the App Team Viewer. Let me know If you are able to do this. We can schedule a time that work for you, In Chile now its 9AM.
We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day.
If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
5. Sorry, You can change config on Customize choose layout and style item form library. We don't have plan to update it.
Hope it help!
Thanks
Support Team
We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day.
If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
3. I noticed that the read more label/tag appears when the description is short. In your demo, the description is longer, that is why "read more" it is not displayed. I need to fix this.
5. I need to fix this because it looks bad. The images are displayed cut, when the description is short you see the "read more", etc. (Attached image).
We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day.
If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
About point 3: Is there a way to fix this now? Will there be a template update? Will you send me a code that eliminates the text "read more" of the descriptions? The text "red more" is displayed in the service's carousel descriptions and on the service pages at the end of each description, when this is short. I need a solution as soon as posible.
About point 5: When I define the services web page it does not give me the design's option. Also, the title changes to Blog and the images are out of proportions (you have the same issue on your demo http://demo2.themelexus.com/petzen/opal_service/). I need to fix this because breadcrumbs's services show the service web page.
1. You can go to admin / Opal Services / Settings / Page View / you can change number text show on this config "Description Max Chars"
2. Our dev will check and fix all issue of your report and include to next version of theme.
Thanks
Support Team
We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day.
If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
1. The description is shortened too much, and in some cases, the text ¨Read more¨ keeps showing up. Also the problem is displayed on the services web page.
2. Services are the most important things on this website and I need a solution this week, I cannot publish the website with this error.
If it is not possible to solve these two points I need to request a refund of the template. How can I do that?
Hi, thanks for your help. I made a comment on the ´Comments' section and as an answer I was told that there was an upgrade to the theme (1.0.6). Could you indicate me how to perform this upgrade without losing the current website's content?
- You can go to admin / appearance / active other theme / click petzen theme and delete this theme
- You can upload new theme / upload new theme from your download backage / upload petzen-theme.zip / and then, you can active this theme
Hope it help!
Thanks
Support Team
We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day.
If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
2.- Also, I installed the plugin “Loco Translate”, and in the title of the page worked but not in the breadcrumbs. I need to translate the breadcrumbs to spanish.
Sorry, this is mask by svg image have ratio, it not run by config thumbnail image on backend.
- You can go to Logo translate plugin and run SYN template again, and then, you can add translate text.
Hope it help!
Thanks
Support Team
We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day.
If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
Hi. I still have some issues with this theme. First, the images still look huge in the Service Page. I have not idea how to code that. https://prnt.sc/uakwg2
Second, I can’t translate the breadcrumb from the service webpage (I used “Loco Translate” Plugin). I need the word ‘services’ to be translated to Spanish. This is the only page that I can’t edit. https://prnt.sc/uakwqu
- You can go loco translate / translate theme / you can run SYN template again, and then, you can translate this new text Services on theme.
Hope it help!
Thanks
Support Team
We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day.
If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
Hello mate, Please try to change the image size smaller and clear cache and cookie on the browser! I have just check it on our demo, work normally. Thanks
Support Team
We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day.
If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
3. You can change number description follow your text content description of your service:
Hope it help!
Thanks
Support Team
We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day.
If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
3. I noticed that the read more label/tag appears when the description is short. In your demo, the description is longer, that is why "read more" it is not displayed. I need to fix this.
Is there any way how to fix this? If you need admin access, I can provide you if you send me your email.
Please download and upgrade theme to latest version": "1.0.11 update 06-OCT-2020!
Thanks
Support Team
We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day.
If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day.
If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
Hi, thanks, now the pagionation looks great, but what if I dont want any pagination? Where can I find variable which defines post per page? Just write me the name and where to find It, I can hardcoded. What I know, the default value is 10.
You can change it by Admin / Settings / Reading / you can change it at here:
Hope it help!
Thanks
Support Team
We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day.
If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
Hi, I have the following problems:
1.- In the Posts, social media icons are not displayed correctly. Also I want to change the color of the hover icon and I don't now how to do it. ¿Where can I do that?
2- On the sidebar, I want to remove the wave line under the titles and I want to changue the typography to match the global typography of the web site. ¿How can I do this?
3.- In the Carousel's Service, after each description the code is adding a "Read More" sentence that I want to delete. How can I do this?
4.- I don't know how to change the color of the page preloader. In the edition I changed the color, but right now it is still red.
Hello Mate,
Please send me your admin account, i will check it for you!
Thanks
Support Team
We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day.
If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
To vote go to http://themeforest.net/downloads then follow that link | And Download Our Promotion Themes
Thanks and have a nice day!
I'm sorry for the late response since I've just come back to work today.
I can not load and login to your demo
http://prntscr.com/u2ngcm
Please send me again!
Thanks
Support Team
We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day.
If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
To vote go to http://themeforest.net/downloads then follow that link | And Download Our Promotion Themes
Thanks and have a nice day!
Hello mate,
Sorry, I can not login and load your demo.
You can check and add try add my IP:
Hope it help!
Thanks
Support Team
We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day.
If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
To vote go to http://themeforest.net/downloads then follow that link | And Download Our Promotion Themes
Thanks and have a nice day!
Hi, I don't know how to add your IP adress :(. I was thinking you can control my computer with the App Team Viewer. Let me know If you are able to do this. We can schedule a time that work for you, In Chile now its 9AM.
Hello mate,
So sorry, I am located in GMT +7 time zone.
Today, I can not load your demo
http://prntscr.com/u3tqs6
1. You can go to admin / Elementor / Setting / you can enable this config show icon font Awesome http://prntscr.com/u3trw3
You can go to admin / Appearance / Customize / Color style / Theme / You can change custom color on this tab.
2. You can go to admin / Appearance / Customize / Additional Css / You can add custom css remove svg icon affter title:
.widget .widget-title, .widget .widgettitle { padding:0;}.widget .widget-title:after, .widget .widgettitle:after {display: none;}
3. You can go to admin / Appearance / Customize / Additional Css / You can add custom css remove button read more:
.opalservice-recent-service .service-content .service-readmore { display: none; }
4. You can edit file .svg and change color:
http://prntscr.com/u3u1ay / http://prntscr.com/u3u15j
Hope it help!
Thanks
Support Team
We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day.
If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
To vote go to http://themeforest.net/downloads then follow that link | And Download Our Promotion Themes
Thanks and have a nice day!
1. It worked, but I had to change the color with code.
2. It worked, thanks.
3. It didn't work. "Read more" is still displayed in the description (Attached image).
4. It worked, thanks.
Further:
5. How can I configure the Blog and Services page? Currently I cannot change the design.
Thanks.
Hello mate,
3. Please check content of your demo by this link : https://validator.w3.org/
I think because wrong content html upload, and css custom on your demo at here:
http://prntscr.com/u4te42
i checked on our demo, it work http://prntscr.com/u4tb1l
5. Sorry, You can change config on Customize choose layout and style item form library. We don't have plan to update it.
Hope it help!
Thanks
Support Team
We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day.
If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
To vote go to http://themeforest.net/downloads then follow that link | And Download Our Promotion Themes
Thanks and have a nice day!
Hi,
3. I noticed that the read more label/tag appears when the description is short. In your demo, the description is longer, that is why "read more" it is not displayed. I need to fix this.
5. I need to fix this because it looks bad. The images are displayed cut, when the description is short you see the "read more", etc. (Attached image).
Hello mate,
1. Thank you so much!
2. Image services include on image Svg http://prntscr.com/u5biyn or you can choose other layour from list
http://prntscr.com/u5bke4
Hope it help!
Thanks
Support Team
We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day.
If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
To vote go to http://themeforest.net/downloads then follow that link | And Download Our Promotion Themes
Thanks and have a nice day!
Hi,
About point 3: Is there a way to fix this now? Will there be a template update? Will you send me a code that eliminates the text "read more" of the descriptions? The text "red more" is displayed in the service's carousel descriptions and on the service pages at the end of each description, when this is short. I need a solution as soon as posible.
About point 5: When I define the services web page it does not give me the design's option. Also, the title changes to Blog and the images are out of proportions (you have the same issue on your demo http://demo2.themelexus.com/petzen/opal_service/). I need to fix this because breadcrumbs's services show the service web page.
Please help me, this ir urgent!! Thanks.
Hello Mate,
1. You can go to admin / Opal Services / Settings / Page View / you can change number text show on this config "Description Max Chars"
2. Our dev will check and fix all issue of your report and include to next version of theme.
Thanks
Support Team
We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day.
If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
To vote go to http://themeforest.net/downloads then follow that link | And Download Our Promotion Themes
Thanks and have a nice day!
Hi,
1. The description is shortened too much, and in some cases, the text ¨Read more¨ keeps showing up. Also the problem is displayed on the services web page.
2. Services are the most important things on this website and I need a solution this week, I cannot publish the website with this error.
If it is not possible to solve these two points I need to request a refund of the template. How can I do that?
Thanks.
Hi, thanks for your help. I made a comment on the ´Comments' section and as an answer I was told that there was an upgrade to the theme (1.0.6). Could you indicate me how to perform this upgrade without losing the current website's content?
https://prnt.sc/u6k4w6
Thanks!
Hello Mate,
- You can go to admin / appearance / active other theme / click petzen theme and delete this theme
- You can upload new theme / upload new theme from your download backage / upload petzen-theme.zip / and then, you can active this theme
Hope it help!
Thanks
Support Team
We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day.
If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
To vote go to http://themeforest.net/downloads then follow that link | And Download Our Promotion Themes
Thanks and have a nice day!
Thanks! Now It's working!! Two more things in the Service Webpage:
1.- The images still look huge (in demo too). Can you help me to fix it? (remember that I cant edit the design).
https://prnt.sc/u76uml
2.- Also, I installed the plugin “Loco Translate”, and in the title of the page worked but not in the breadcrumbs. I need to translate the breadcrumbs to spanish.
Hello mate,
- You can go to this path file:
wp-content/themes/wpopalbootstrap/opalservice/content-service-grid.php
and change image size at here:
Sorry, this is mask by svg image have ratio, it not run by config thumbnail image on backend.
- You can go to Logo translate plugin and run SYN template again, and then, you can add translate text.
Hope it help!
Thanks
Support Team
We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day.
If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
To vote go to http://themeforest.net/downloads then follow that link | And Download Our Promotion Themes
Thanks and have a nice day!
Hi. I still have some issues with this theme. First, the images still look huge in the Service Page. I have not idea how to code that. https://prnt.sc/uakwg2
Second, I can’t translate the breadcrumb from the service webpage (I used “Loco Translate” Plugin). I need the word ‘services’ to be translated to Spanish. This is the only page that I can’t edit. https://prnt.sc/uakwqu
Hello mate,
- You can go to this path file:
wp-content/themes/wpopalbootstrap/opalservice/content-service-grid.php
and change image size at here:
- You can go loco translate / translate theme / you can run SYN template again, and then, you can translate this new text Services on theme.
Hope it help!
Thanks
Support Team
We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day.
If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
To vote go to http://themeforest.net/downloads then follow that link | And Download Our Promotion Themes
Thanks and have a nice day!
1. It does not work. https://prnt.sc/uakwg2
2. It does not work
Hello mate,
Please try to change the image size smaller and clear cache and cookie on the browser!
I have just check it on our demo, work normally.
Thanks
Support Team
We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day.
If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
To vote go to http://themeforest.net/downloads then follow that link | And Download Our Promotion Themes
Thanks and have a nice day!
Hello, I have Petzen Theme. Did you manage to solve the problem with Read More?
I have problem with:
1) How to change name "Blog" ?
2) How to show more services on page? There are only 10. I need more, I cannot find it. Even in source PHP.
3) Problem with Read More
Hello mate,
1. You can edit page Blog and change title page
It will show :
2. the service slug page default of plugin will show full list service :
http://demo2.themelexus.com/petzen/services/
3. You can change number description follow your text content description of your service:
Hope it help!
Thanks
Support Team
We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day.
If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
To vote go to http://themeforest.net/downloads then follow that link | And Download Our Promotion Themes
Thanks and have a nice day!
Hello,
1. I can edit page Blog title, but I can't change Services title. See screen 1a.jpg and 1b.jpg
2. On the page I have more than 10. And the 11th services is on another page. see http://www.animalhelp.cz/sluzby/
3. There is no problem with shorter text. See earlier posts form
Michelle Camejp repliedAugust 24, 2020 at 11:48am
3. I noticed that the read more label/tag appears when the description is short. In your demo, the description is longer, that is why "read more" it is not displayed. I need to fix this.
Is there any way how to fix this? If you need admin access, I can provide you if you send me your email.
Hello Mate,
Please download and upgrade theme to latest version": "1.0.11 update 06-OCT-2020!
Thanks
Support Team
We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day.
If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
To vote go to http://themeforest.net/downloads then follow that link | And Download Our Promotion Themes
Thanks and have a nice day!
Hi, thanks for update. Read more is gone! Last question:
2. On the page I have more than 10. And the 11th services is on another page. see http://www.animalhelp.cz/sluzby/
See attachment.
How can I set more than 10 services on the page? How to get rid off pagination?
I can edit code myself, if you can tell me where it is :)
Thank you
Hello Kentril,
Our dev have just fixed this issue and include plugin Opal Service.
wp-content/plugins/opal-service/inc/mixes-functions.php
You can upgrade this plugin to latest version.
Thanks
Support Team
We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day.
If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
To vote go to http://themeforest.net/downloads then follow that link | And Download Our Promotion Themes
Thanks and have a nice day!
Hi, thanks, now the pagionation looks great, but what if I dont want any pagination? Where can I find variable which defines post per page? Just write me the name and where to find It, I can hardcoded. What I know, the default value is 10.
Is it this?:
class-posttype-service.php
add_filter( 'manage_opal_service_posts_columns',array(__CLASS__,'init_service_columns'),10);
Cheers
Kentril
Hello Kentril,
Yes, this is value default.
You can change it by Admin / Settings / Reading / you can change it at here:
Hope it help!
Thanks
Support Team
We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day.
If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
To vote go to http://themeforest.net/downloads then follow that link | And Download Our Promotion Themes
Thanks and have a nice day!
This is awsome! It's working! You can close this ticket and expect very positive feedback!