Okay
  Public Ticket #2503034
Particles
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Comments

  •  1
    Encarna started the conversation

    Hi!

    How I could make available particles in the background of the page?

    Thank you.

  •  691
    Ha replied

    Hello Mate,

    You can go to admin / Appearance / Customize / Colors / General / you can enable this config:

    http://prntscr.com/tzao10

    Thanks


    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link | And Download Our Promotion Themes 

    Thanks and have a nice day!

  •  1
    Encarna replied

    Thanks,


    I did it,  but it's still not working. Should I have a media file to update?

    Anything else I can do?

  •  691
    Ha replied

    Hello Mate,

    Please disable this plugin "granular-controls-for-elementor" if not use on your demo, it show  javascript overwrite this oftion show particles !

    Thanks


    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link | And Download Our Promotion Themes 

    Thanks and have a nice day!

  •  1
    Encarna replied

    Thanks, but although I disabled "granular-controls-for-elementor" plugin, particles don't appear.


    What I can do?

  •  691
    Ha replied

    Hello Mate,

    Please send me your admin account, i will check it for you!

    Thanks


    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link | And Download Our Promotion Themes 

    Thanks and have a nice day!

  •   Encarna replied privately