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  Public Ticket #2453686
Deco change not working
Closed

Comments

  •  2
    Storm started the conversation

    Hi there, 

    I am trying to replace the deco/decor image in front of titles. The image is called "before-title".

    I did the method of replacing the image in the wp-content/uploads... I did this in 2 folders, but it did not change anything. Used this ticket below.

    - change deco icon, you can check ticket https://themelexus.ticksy.com/ticket/2452451/

    However it seems not to work. But how can I change this easily? Because when i need to change it manually by using the elementor method and deleting all the decor by pressing "don't show" and then place a new image. That is a lot of work, and i am already working too much hours on this project, because other things from this template do not work properly, like replacing background image (see this ticket of mine, also with my purchase code) https://themelexus.ticksy.com/ticket/2453363/


    Kind regards, Natasja


  •  1,006
    Ha replied

    Hello Mate,

    1. You can make new a image.svg by yourself

    2. You can go to admin / media / library / search this image and check url path of image the same: http://prntscr.com/t6rpla

    3. Login your ftp account, you can  upload replace this image

    Hope it help!

    Thanks




    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link | And Download Our Promotion Themes 

    Thanks and have a nice day!

  •   Storm replied privately
  •  1,006
    Ha replied

    Please send me your image svg and your admin account! I will check it for you


    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link | And Download Our Promotion Themes 

    Thanks and have a nice day!

  •   Storm replied privately
  •  1,006
    Ha replied

    Hello mate,

    Sorry, i can not login to your admin 

    Onbekende gebruikersnaam. Opnieuw controleren of probeer je e-mailadres.



    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link | And Download Our Promotion Themes 

    Thanks and have a nice day!

  •  1,006
    Ha replied

    You can copy code of image .svg

    9636469885.png

    To this file:

    9036318724.png



    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link | And Download Our Promotion Themes 

    Thanks and have a nice day!

  •  2
    Storm replied

    Hi sorry, i forgot to press save. But you can login now (check it). I can't read your images. It is too small.

  •  1,006
    Ha replied

    Hello Mate,

    This is your image svg 

    5587220496.png

     

    <svg version="1.1" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" x="0px" y="0px" viewBox="0 0 22 18" style="enable-background:new 0 0 22 18;" xml:space="preserve">
    <style type="text/css">
        .st0{fill:#56C3EE;}
        .st1{fill:#AFB5BB;}
    </style>
    <g>
        <g>
            <path class="st0" d="M10,3L8,1L0,9l8,8l2-2L4,9L10,3z"></path>
        </g>
        <g>
            <path class="st1" d="M13,0L4,9l9,9l9-9C22,9,13,0,13,0z M5.5,9L13,1.5L20.5,9L13,16.5C13,16.5,5.5,9,5.5,9z"></path>
        </g>
    </g>
    </svg>
    


    You can copy and replace code svg to this file: 

    wp-content/themes/carutos/inc/vendor/elementor/widgets/heading.php 

    9036318724.png

    I can not edit code from your account admin, it is not full permission


    3978675123.png



    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link | And Download Our Promotion Themes 

    Thanks and have a nice day!

  •  2
    Storm replied

    Hi, 

    I found out that when I replace this code. The Elementor builder gives a bug. 

    How can I solve this bug? Cause I dont want to keep replace it with the old/new everytime I want to change something to the pages with elementor. This is what happens: https://prnt.sc/t6tukz

    Blank grey page and editor is not available.

    Kind regards, Natasja

  •  1,006
    Ha replied

    Please send me your admin account again! 

    4341349827.png

    I will add code that for you!

    Thanks


    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link | And Download Our Promotion Themes 

    Thanks and have a nice day!

  •   Storm replied privately
  •  1,006
    Ha replied

    Hello Mate,

    I have just change custom code svg for you

    http://prntscr.com/tau7t6

    http://prntscr.com/tau5ko

    Thanks


    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link | And Download Our Promotion Themes 

    Thanks and have a nice day!

  •  2
    Storm replied

    Hi there, 

    Well it gives a huge bug! Because now i can't edit my elementor pages anymore.... so how are you going to fix that?

    The elementor pages give a grey area, so I can't adjust anything...

    Please respond quickly.

    Kind regards.

    Natasja

  •  1,006
    Ha replied

    Hello mate,

    I have just test edit page on your demo. it work normal:

    http://prntscr.com/tb1vew

    Thanks


    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link | And Download Our Promotion Themes 

    Thanks and have a nice day!

  •  2
    Storm replied

    Hi yes, because i had to replace the header.php from a backup to adjust some things in elementor. Once you change the svg to the blue color or your code... it does not work. I have replaced it with your header.php file again. Just check it out now... it gives the bug again.

    thanks. 

    Natasja

  •  1,006
    Ha replied

    Hello Mate,

    Please change this config 

    6585609388.png
    define( 'WP_DEBUG', true );

    I will check  this issue!

    Thanks


    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link | And Download Our Promotion Themes 

    Thanks and have a nice day!

  •  2
    Storm replied

    just changed it to debug true. Also i noticed that most images dissapeared. What did you do? I notice that the before title icon is blue again, and i changed it back... so you must have done something... Please fix it ASAP, cause I can't check this post every hour. I have a job, and do website building in my spare time. And the one I built this website for did not like it that the images dissappeared... so please help me out on this!

  •  2
    Storm replied

    It seems that images returned again... did you do that? Elementor is still not working.. so I created another ticket for that too, cause did not know if I have to do that in here or in new ticket.

    Kind regards, Natasja

  •  1,006
    Ha replied

    Hello Mate,

    I have just add custom code icon svg at here again:

    http://prntscr.com/td757a

    I change custom code of your icon.svg from:

    1444558651.png

    To one row the same:

    4931968773.png

    4553256321.png

    You can edit page by elementor again:

    http://prntscr.com/td77dp

    Thanks


    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link | And Download Our Promotion Themes 

    Thanks and have a nice day!