Okay
  Public Ticket #2344753
Pages deleted, want to add the original pages
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  • Janou Nelissen started the conversation

    I would like to use the page 'services' from home3 of the consultek theme. However, I think I deleted the page or a lot of items from this page when I installed the theme in January. 

    How can I add the original page in my Word Press environment without losing what I have now? I tried to install the original theme again, but then I receive the message that the folder name already exists. I don't know if I can choose another folder name to save the theme?

    Or is there another way to add this page to my Wordpress environment?

    Thank you in advance. 

  •  691
    Ha replied

    Hi,

    Please send:

    - Admin info (wp-admin URL, username, password)

    I will check this problem for you.

    Regards,
    Hung PD


    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link | And Download Our Promotion Themes 

    Thanks and have a nice day!

  •   Janou Nelissen replied privately
  •   Janou Nelissen replied privately
  •  691
    Ha replied

    Hi,

    First of all, I'm really sorry have taken long time to reply you.

    I did for you. I'm checking your site, will update you today.

    Thank you for your patience.

    Regards,
    Hung PD


    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link | And Download Our Promotion Themes 

    Thanks and have a nice day!

  •  691
    Ha replied

    Hi,

    I couldn't find 'Services' page as you mentioned. Could you please send me deserved link?

    Regards,
    Hung PD


    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link | And Download Our Promotion Themes 

    Thanks and have a nice day!

  • Janou Nelissen replied

    Hi Hu,


    I refer to my first ticket. The problem is that the 3 services pages from the template aren’t there anymore. How can I get the service pages from the template back in my account? 

    When I download the theme/template again and want to save, it doesn’t work beacuse there is already a template there with this name. 

    Thank you.

    Best regards,

    Janou

  •  691
    Ha replied

    Hi,

    Could you please send me link to these pages then I can check and import for you?

    Because I couldn't find these pages.

    Thank you for your patience.

    Regards,
    Hung PD


    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link | And Download Our Promotion Themes 

    Thanks and have a nice day!

  • Janou Nelissen replied

    Dear Hu,

    Can we schedule a phone call or can you let a colleague check my problem, because you seem not to understand my issue. 

    I am in a hurry creating the website and don’t have time to wait.

    thank you.

    Best regards,

    Janou Nelissen

  •  691
    Ha replied

    Hello mate,

    Sorry, i can not find 3 services pages, i don have backup version it.

    You can find template of old page at this link: 
    https://www.bobine.me/wp-admin/edit.php?post_type=elementor_library&tabs_group=library

    https://prnt.sc/rv4hhx

    Or you can find link from our demo http://demo2.themelexus.com/consultek/, i will export those page for you!

    Hope it help!


    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link | And Download Our Promotion Themes 

    Thanks and have a nice day!