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  Public Ticket #2157261
The site is experiencing technical difficulties.
Closed

Comments

  • Kieran Heaney started the conversation

    I paid for wpbakery and installed the licence. I clicked to go to the dashboard and got the below error...
    "The site is experiencing technical difficulties."

    I received an email from wordpress with this:

    Error Details

    =============

    An error of type E_COMPILE_ERROR was caused in line 3 of the file /home/holyfamilyps/public_html/wp-content/themes/ibble/inc/vendors/visualcomposer/class-vc-extends.php. Error message: require_once(): Failed opening required '/home/holyfamilyps/public_html/wp-content/plugins/js_composer/include/classes/shortcodes/vc-posts-grid.php' (include_path='.:/opt/alt/php73/usr/share/pear')

     I can't open the log-in page now to get back to the dashboard. 

    Any suggestions? 

  •  1,006
    Ha replied

    HI,

    Please update to the latest version of theme.

    Thank you.


    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link | And Download Our Promotion Themes 

    Thanks and have a nice day!

  • Kieran Heaney replied

    I've done that.
    I'm not actually placing a shop on the website. Can I just disable and delete WooCommerce? 

  •  1,006
    Ha replied

    Really so sorry for replying late.

    You can turn off the Woocommerce plugin to remove the functionality.

    Thank you.


    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link | And Download Our Promotion Themes 

    Thanks and have a nice day!

  • Kieran Heaney replied

    Hi, this is a reply i got from a wpbakery support ticket >> 

    Hi,
    The issue is because the older visual composer (now WPBakery Page Builder) is modified by the theme author by customizing the existing elements and adding the new one's. Now when you update it, the customization made by the theme author was lost which causes the issue. You can check it with the theme author if there is any way to preserve the customization done by him with the latest version, so that such an issue can be avoided at your end.

    Thank you,

  • Kieran Heaney replied

    I need an answer?? I've bought a product and paid for extended support and now can't get an answer?? 

    I've paid for wpbakery and those guys tell me the problem of the site crashing lays within the changes you guys made to the theme. See below. 

    I am waiting to get the theme up and edited and really need the support I've paid for... 

  •  1,006
    Ha replied

    Hi,

    What is the problem you talking about?
    we previously updated the theme, and worked on the latest "WPBakery Page Builder".

    Thank you.



    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link | And Download Our Promotion Themes 

    Thanks and have a nice day!

  • Kieran Heaney replied

    I have the theme installed. It asks me to update wpbakery to WPBakery Page Builder 6.0.5. from version 5.7. When I do that I get a message >> "The site is experiencing technical difficulties. Please check your site admin email inbox for instructions." The email sends me this...

    Error Details

    =============

    An error of type E_COMPILE_ERROR was caused in line 3 of the file /home/holyfamilyps/public_html/wp-content/themes/ibble/inc/vendors/visualcomposer/class-vc-extends.php. Error message: require_once(): Failed opening required '/home/holyfamilyps/public_html/wp-content/plugins/js_composer/include/classes/shortcodes/vc-posts-grid.php' (include_path='.:/opt/alt/php73/usr/share/pear')

    Please help!! 

  •  1,006
    Ha replied

    Hi,

    Have you updated to the latest version of the topic?

    Or send me info login admin your site. We will check for you.

    Thank you.


    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link | And Download Our Promotion Themes 

    Thanks and have a nice day!

  •   Kieran Heaney replied privately
  •  1,006
    Ha replied

    Hi there,

    I updated a new version for you. Please check again.

    Thank you!


    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link | And Download Our Promotion Themes 

    Thanks and have a nice day!