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  Public Ticket #2112641
Error with WPBakery Page Builder
Closed

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  • Maria Wiegandt started the conversation

    I just installed the theme. When activating the plugins I got these error messages:

    Warning: require_once(wp-content/plugins/js_composer/include/classes/shortcodes/vc-posts-grid.php): failed to open stream: No such file or directory in wp-content/themes/na/inc/vendors/visualcomposer/class-vc-extends.php on line 3

    Fatal error: require_once(): Failed opening required 'wp-content/plugins/js_composer/include/classes/shortcodes/vc-posts-grid.php' (include_path='.:/wp-content/themes/na/inc/vendors/visualcomposer/class-vc-extends.php on line 3

    Die Website weist technische Schwierigkeiten auf.

    When I deactivate the WPBakery plugin the error disappears. Maybe it has something to do with the fact that there is an update to the WPBakery plugin? What can I do to make it work?

    Greetings 

    Maria

  •  691
    Ha replied

    Hi there,

    Can you give me your FTP account and site account? I will fix it for you soon.

    Thank you!


    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link | And Download Our Promotion Themes 

    Thanks and have a nice day!

  •   Maria Wiegandt replied privately
  •  691
    Ha replied

    Hi there,

    We update a new version of the theme, it's compatible with WPBaker plugin version 6.x.

    You can download it in the attachment file. Please delete the older folder and re-up the latest version.

    We also release it in themeforest soon.

    Thank you for your report!


    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link | And Download Our Promotion Themes 

    Thanks and have a nice day!

  • Maria Wiegandt replied

    Wow, that was fast! Thank you very much :-D It is working now!