Okay
  Public Ticket #2087384
translate the web site
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Comments

  • wafaa started the conversation

    I want to view the web site in two language English and Arabic and but the Arabic as default language

    please help me ASAP


  •  691
    Ha replied

    Hi there,

    In this case, you should use a multi language plugin for your site. Ex: WPML, Polylang,...

    Read the plugin documentations first.

    Thank you!


    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link | And Download Our Promotion Themes 

    Thanks and have a nice day!

  • wafaa replied

    I am tried to add wpml plugin to my web site but I didnt find it 

    please send me zip file of wpml plugin ASAP 

  •  691
    Ha replied

    Hi there,

    Sorry about that, we don't provide the WPML plugin because of license. We just support related issues from our theme and our plugin. If you really want to use WPML, you should buy and contact the plugin author to download the latest version, using a null version maybe causes bugs and viruses.

    Best regards!


    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link | And Download Our Promotion Themes 

    Thanks and have a nice day!

  • wafaa replied

    I am installed and activate wpml but unfortunately the Arabic not good in style as English please see the attached file

    please see http://alawwalaqar.com/web/?lang=ar

    and advice what I must do 

    I am really upset I dont have a time , please help 


  •  691
    Ha replied

    Sorry Wafaa, but now I can't access your site: http://prntscr.com/ojor34


    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link | And Download Our Promotion Themes 

    Thanks and have a nice day!

  • wafaa replied

    I am installed and activate wpml but unfortunately the Arabic not good in style as English please see the attached file

    please see

     http://alawwalaqar.com/web/?lang=ar

    and advice what I must do 

    I am really upset I dont have a time , please help 

  •  691
    Ha replied

    Hi there,

    Our theme does not really support RTL style, can you give me you site account and FTP account. I will check and fix it for you as soon as possible.

    Thank you!


    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link | And Download Our Promotion Themes 

    Thanks and have a nice day!

  •   wafaa replied privately
  •  691
    Ha replied

    Hi there,

    Please check, I fixed it for you.



    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link | And Download Our Promotion Themes 

    Thanks and have a nice day!

  • wafaa replied

    You are the best support leader 

    Thanks 

    I will vote now and give you 5 stars 

  • wafaa replied

    Why the chat box is dissapear in the arabic version

    Please see the attached files

    The first one is the home page in english version and the chat box appear correctly

    But  the second attached image is the home page in arabic language and the chat box is dissapear 

    I want the chat box to appear in the two version english and arabic 

  •  691
    Ha replied

    Hi Wafaa,

    Thank you for reports. With chat box issue, I accessed your site one more time. I activated a default WordPress theme (Twenty Sixteen) to test chat box and it seems the chat box plugin does not support multi-language. You can check it again. This issue is not from our theme. You should contact the plugin author to ask and resolve it.

    Best regards!


    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link | And Download Our Promotion Themes 

    Thanks and have a nice day!