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  Public Ticket #2068204
UberMenu - WordPress Mega Menu Plugin
Closed

Comments

  •  1
    GÜRCAN started the conversation

    Could you please help me.
    no one can install this plugin into the theme. how you can help.
    please see the annexes.

    https://prntscr.com/o9ztu9

    What am I suppose to do in this situation.


  •  1,007
    Ha replied


    Hi,

    About your issues, pls send FTP and Admin web account  for me, I will check and help you.

    Thanks.


    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link | And Download Our Promotion Themes 

    Thanks and have a nice day!

  •   GÜRCAN replied privately
  •  1,007
    Ha replied

    Hi there,

    Sorry for late, we have just spent the weekends.

    I access your site and can't find your issue. Can you describe more clearly about this issue? Use screenshots if you can.

    And so important, you should test that plugin with a default WordPress theme first (Twenty Sixteen, ...).

    Thank you!



    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link | And Download Our Promotion Themes 

    Thanks and have a nice day!

  •  1
    GÜRCAN replied

    Hello,
    This plagin is compatible with wordpress, but some themes need code to be added. I installed the plugin and activated it. But the plugin doesn't work, so editing isn't possible. Below is a screenshot. I gave the link below to the installation video of the plugin.
    Adding code needs to be identified.
    CONCLUSION: I want to use this plugin in this theme, you can do it.

    https://prntscr.com/obynb2

    https://prntscr.com/obymzn

    https://sevenspark.com/docs/ubermenu-3/video-tutorials

  •  1,007
    Ha replied

    Really so sorry for replying late.

    Please turning off the "Opal Mega Menu For Elementor" plugin and try again

    Thank you,


    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link | And Download Our Promotion Themes 

    Thanks and have a nice day!