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  Public Ticket #2052073
I can not import your demo
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Comments

  • Lisandro Nunez started the conversation

    Buy your theme but I can not import the demo, every time I try it closes my wordpress session, the warning does not disappear and the demos files are in the url THEME / inc / import

    I do not understand what happens, I need support urgently ..

  •  1,007
    Ha replied

    Hi and thank you for contacting ThemeLexus Support team!

    I will be happy to help you with this.

    In this case, we need your site account and FTP account to check it. We will help you as soon as possible.

    Please make that your server writable/readable the directories wp-content/, wp-content/plugins/ first.

    You also can check PHP values: PHP time limit, PHP input vars,... and enable allow_url_fopen from your server.

    Thank you!



    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link | And Download Our Promotion Themes 

    Thanks and have a nice day!

  •   Lisandro Nunez replied privately
  •  1,007
    Ha replied

    Hi there,

    I deactivate plugins: Alutecs Functions and WP Hide & Security Enhancer because they cause you can't access to download demo data. Now your site's ok. Please check it again.

    Thank you!


    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link | And Download Our Promotion Themes 

    Thanks and have a nice day!