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  Public Ticket #1653101
OpalTour warning: We need to upgrade your database to make more optimize
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Comments

  • Praveen pathak started the conversation

    Hi,
    what is the error showing "OpalTour warning: We need to upgrade your database to make more optimize"... also when i open to edit the hotel i dont' see to enter the location, date and all stuff.. i have attach the screenshot please have a look and resolve asap please

  •  956
    Ha replied

    Dear mate,

    Please send me info login admin your site then we will check for you.It would be quicker to solve this issue if you could explain steps by steps to replicate the problem and provide us some screenshots.

    We are looking forward to your reply


    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link | And Download Our Promotion Themes 

    Thanks and have a nice day!

  •   Praveen pathak replied privately
  •  956
    Ha replied

    Dear mate,

    Please backup your website then we will  check and fixed it for you.

    Thank you.


    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link | And Download Our Promotion Themes 

    Thanks and have a nice day!

  • Praveen pathak replied

    Go a head please and setup the proper theme so we can add or edit the hotel and room easily
    Thanks

  •  956
    Ha replied

    Dear mate,

    We have update our plugin and check your site, we see you use PHP Version 7.2.6 

    http://prntscr.com/kb5w6k

    Please lower version PHP.  Please use PHP Version 5.6 to PHP Version 7.0

    Then check again add hotel..

    Thank you.


    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link | And Download Our Promotion Themes 

    Thanks and have a nice day!

  • Praveen pathak replied

    Thanks a lot its working.

    Great Support :-)

  •  956
    Ha replied

    Dear mate,

    If you still have any problems, please let me know. I will be here to assist you.

    Thank you.



    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link | And Download Our Promotion Themes 

    Thanks and have a nice day!

  •  956
    Ha replied

    Hi again

    If you love our theme and support team, please help us to review and vote 5* on Themeforest

    Now we need your vote to boost our sale more

    https://themeforest.net/item/delux-online-hotel-booking-wordpress-theme/reviews/20436597


    Thanks a lot!


    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link | And Download Our Promotion Themes 

    Thanks and have a nice day!

  • Praveen pathak replied

    Hi, 
    I have one more i don't see the font customizer option in theme in you demo i saw the font customizer option please let me know how to change font

  •  956
    Ha replied

    Dear mate,

    Please install Google Web Fonts Customizer (GWFC) plugin.

    Then edit font in customize: http://prntscr.com/kbzi7k

    Thank you.


    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link | And Download Our Promotion Themes 

    Thanks and have a nice day!

  •   Praveen pathak replied privately
  •  956
    Ha replied

    Dear mate,

    We have deactivate Yoast SEO plugin and check your site. We see it ok now.

    Please check again plugin.

    Thank you.


    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link | And Download Our Promotion Themes 

    Thanks and have a nice day!