Okay
  Public Ticket #1592332
error theme
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  • Felipe Sarmiento started the conversation

    hello: I have a problem with the theme, I can not install the complementary plug-ins and when I do I get a 500 error and it does not let me finish installing.

    additionally on the desktop I get the error I attached.

    captura de pantalla

  •  691
    Ha replied

    Dear mate,

    Please send me info login your site, we will check and install for you.

    Thank you.


    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link | And Download Our Promotion Themes 

    Thanks and have a nice day!

  •   Felipe Sarmiento replied privately
  •  691
    Ha replied

    Dear mate,

    We have install template for you. Please check again it.

    Thank you.


    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link | And Download Our Promotion Themes 

    Thanks and have a nice day!

  •   Felipe Sarmiento replied privately
  •   Felipe Sarmiento replied privately
  •  691
    Ha replied

    Dear mate,

    We have install home 5 for you. Please check again your site.

    Thank you.


    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link | And Download Our Promotion Themes 

    Thanks and have a nice day!