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  Public Ticket #1447785
Woocommerce Plugin Crashes the new site
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Comments

  • Hanson started the conversation

    I just installed the Medicare theme. I added the plugins 1 by 1 and on getting to WooCommerce, the site returns;

    "This page isn’t working

    ipharm.ng is currently unable to handle this request.

    HTTP ERROR 500"

    If I disable WooCommerce, it works again. Please how do I fix this?


  •  1,006
    Ha replied

    Sorry, i was late reply.

    About your issues, pls send  Admin web account  for me, I will check and help you.

    Thank you.



    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link | And Download Our Promotion Themes 

    Thanks and have a nice day!

  •   Hanson replied privately
  • Hanson replied

    Link to the website: http://ipharm.ng/

  •  1,006
    Ha replied

    Dear mate,

    I have enabled the Woocommerce plugin and your site has stopped working, maybe this is because your version of PHP is too old, please select PHP 7.0 version or send me the Cpanel information I will check this issue.

    Thank you.


    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link | And Download Our Promotion Themes 

    Thanks and have a nice day!

  •   Hanson replied privately
  •  1,006
    Ha replied

    Hi,

    I checked again, now you can use woocommerce, it seems that this error is due to the new woocommerce update recently, the bug has been plugin woocommerce fixed .

    Thank you.


    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link | And Download Our Promotion Themes 

    Thanks and have a nice day!

  • Hanson replied

    Many thanks

  • Hanson replied

    Please help, my 1 click demo install is not working as expected. When I click, nothing happens.

  •  1,006
    Ha replied

    Hi,

    If you can not import data from menu Appearance > Wpopal Import

    Please access menu tools > import > wordpress then import content.xml file from package \samples\theme_name\ folder

    Thank you.


    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link | And Download Our Promotion Themes 

    Thanks and have a nice day!