Okay
  Public Ticket #1427734
bug main page
Closed

Comments

  • Konstantin started the conversation

    Hello, I don't understand why all the elements of the home page is shifted to the right

  •  645
    Ha replied

    Hi,

    It looks like you are using theleaving Layout Left Sidebar in the home page, please select Layout fullwidth

    http://prntscr.com/hyvhlc

    Thank you.


    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link: http://screencast.com/t/ylPjXebiCIOE 
    Thanks and have a nice day!


  • Konstantin replied

    the elements stood in the center, but with the sides missing the white stripe like in the demo. I enclose a picture to make it clear

  •  645
    Ha replied

    Dear mate,

    I checked your site, the layout is ok and like our demo, please check again http://prntscr.com/hzamec

    Thank you.


    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link: http://screencast.com/t/ylPjXebiCIOE 
    Thanks and have a nice day!


  • Konstantin replied

    This problem is only with the gray and bright red theme, but I was planning on just gray theme. the color does not suit

  •  645
    Ha replied

    Sorry, i was late reply.

    About your issues, pls send Admin web account  for me, I will check and help you.

    Thanks.



    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link: http://screencast.com/t/ylPjXebiCIOE 
    Thanks and have a nice day!


  •   Konstantin replied privately
  •  645
    Ha replied

    Dear mate,

    I checked and found that you deleted our font files, which is why the icon disappears, I have uploaded the font file for you. (...\themes\undu\fonts )

    Thank you.


    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link: http://screencast.com/t/ylPjXebiCIOE 
    Thanks and have a nice day!


  • Konstantin replied

    Thank you so much! What about trouble with size  gray theme?

  •  645
    Ha replied

    Hi,

    Here you can not use the 'gray' skin, because in your home page do not support the 'gray' skin, you need to update the latest version of the theme, please choose another skin.

    http://prntscr.com/i1jmyc

    Thank you.


    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link: http://screencast.com/t/ylPjXebiCIOE 
    Thanks and have a nice day!


  • Konstantin replied

    Very strange. when I bought the pattern I didn't know that there are restrictions on colors for a particular home. Don't know how to solve the issue if I do not like red or blue. In addition, I have a question on the blog. I tried all the widgets blog, and they differ on how the blog looks in the demo. can you tell about this??


    http://qullar.ru/blog/

    https://wpopaldemo.com/undu/category/cat_study/?sidebar_main

  •  645
    Ha replied

    Hi,

    - If you like skin 'gray', I will give you a new skin with the color you like, please tell me the color you love.

    - Blog

    I have seen you set up for the Archives blog page to display the same as our demo. You can also select a page for Blogs, it will display all the posts, for example I have selected the 'Blog Post' page as the Blogs
    http://prntscr.com/i2ivht

    Thank you.


    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link: http://screencast.com/t/ylPjXebiCIOE 
    Thanks and have a nice day!


  • Konstantin replied

    Hi, I want grey colour instead of green for example

  •  645
    Ha replied

    Hi,

    I created the "gray2" skin for you, please check.

    http://prntscr.com/i5rq2v

    Thank you.


    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link: http://screencast.com/t/ylPjXebiCIOE 
    Thanks and have a nice day!


  • Konstantin replied

    Thank you so much for gray colour!

  •   Konstantin replied privately
  •  645
    Ha replied

    Dear mate,

    Our theme come with POT language file to help you translate to any languages. You can find POT file from folder : wp-contents/themes/[yourtheme]/languages

    **If your theme do not includes that POT files, please make sure you downloaded latest theme version.

    Using plugins loco translate to translate that POT files : https://wordpress.org/plugins/loco-translate/

    With these two buttons you need to delete all the items in the shopping cart and check again after translation

    Have a good day my awesome customers.

    Thank you.



    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link: http://screencast.com/t/ylPjXebiCIOE 
    Thanks and have a nice day!