Okay
  Public Ticket #1403009
Demo Import
Closed

Comments

  • Rafael started the conversation

    Hello, I just bought the Theme. I see a lot of demos on NA website, but not once I install NA in WP I see only 3 available.  When I try installing them they don't get installed...

    Please help

  •  691
    Ha replied

    Dear mate,

    We have already received your issue reports, we are sorry for that.To resolve the problem, could you please provide us the FTP account, Admin backend access information of your website? We will import data sample for you.

    Thank you.


    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link | And Download Our Promotion Themes 

    Thanks and have a nice day!

  • Rafael replied

    Hello, I prefer if you have another solution because it's my IT freelance who has FTP info, I design the web with the theme. Freelance which I have to pay by hours so I do not want this means more expenses to me that are not my fault.  (40-60 dollars)

    This is why I would like if you find another solution that doesn't mean more expenses to me so I can get the theme as advertised (with the demos). I wanted to have it up and running fast so I would appreciate you solve it asap, as elite theme developer.

    Thanks,

    Rafael

  •  691
    Ha replied

    Dear mate,

    I will send you a full installation, just reinstall it. 

    http://www.mediafire.com/file/o0xfb9rfhfw2p4a/na.zip

    Please upload folder and unzip it, then run file : your site/installer.php

    Thank you.


    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link | And Download Our Promotion Themes 

    Thanks and have a nice day!

  • Rafael replied

    Hello, still not solved. I followed all your steps and installed the .zip you sent. Still can't see the demos. I am checking at Appearance > WPOpal Import and nothing appears.  I add screenshot. Looking forward to your reply to get this solved asap.

     Thanks

  •  691
    Ha replied

    Dear mate,

    We think during the installation you did something wrong

    1. Unzip file 

    2. run file installer.php  ( domain your site/ installer.php

    3. create data base and add info to form install 

    You can send me info your site, we will install for you.

    Thank you.


    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link | And Download Our Promotion Themes 

    Thanks and have a nice day!

  •   Rafael replied privately
  •  691
    Ha replied

    Dear mate,

    We need info back office account, (link your site admin , use name , pass )

    FTP: send me hostname 

    If you can send me cpanel account, we will create data base  or you can send me 

    DB_NAME , DB_USER , DB_PASSWORD , DB_HOST

    Thank you.


    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link | And Download Our Promotion Themes 

    Thanks and have a nice day!