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  Public Ticket #1388950
Product image resolution issues
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  • Mark started the conversation

    Hi, I had my site built by WISDM Labs in Mumbai. The site is built but the problem is the resolution of the imagery. The main product images are blurred.

    They refuse to fix it and told me to come to you.

    Only when you hover over the image it does it become sharp. We need this image to be sharp initially. 

    Thank you in advance for your help.

  •  645
    Ha replied

    Sorry, i was late reply.

    Please increase the image size according to the following guidelines.

    https://www.templatemonster.com/help/woocommerce-how-to-change-product-image-dimensions.html

    If the problem persists, pls send  Admin web account  for me, I will check and help you.

    Thanks.


    Support Team

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  • Mark replied

    Hi, thanks for getting back to me... will try what you say and get back to you.

    Much thanks!

    Mark

  •  645
    Ha replied

    Dear mate,

    If you still have any problems, please let me know. I will be here to assist you.

    Thank you.


    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link: http://screencast.com/t/ylPjXebiCIOE 
    Thanks and have a nice day!


  • Mark replied

    Hi, I am still having issues with resolution. We tried what you said but that is not working.

    Can you please help.

    shiftcricket.com/wp-admin
    User name - wdm_admin
    Password - 145paterSON&


  •  645
    Ha replied

    Hi,

    Please recheck, I fixed.

    Thank you.



    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link: http://screencast.com/t/ylPjXebiCIOE 
    Thanks and have a nice day!


  • Mark replied

    Awesome! Many thanks. So when we decide to add or replace imagery we should be good?

    Should we keep the resolution of the imagery the same when uploading?

    Many thanks!

    Mark


  •  645
    Ha replied

    Hi,

    In order for the images to be displayed the best, you should use images of equal size and not too small, preferably larger than 600px.

    Thank you.


    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link: http://screencast.com/t/ylPjXebiCIOE 
    Thanks and have a nice day!