Okay
  Public Ticket #1369131
aws instance shuts down with the theme
Closed

Comments

  • sanoop pareeth started the conversation

    Aws instance shuts down automatically and the site goes down with the theme.

    Mysql also shut down at times and has to restart manually. 

    using phpMyAdmin  

  •  645
    Ha replied

    Hi,

    Our subject has never encountered the same problem as you said, please contact the support of the hosting server to ask about this problem, or you send me your account information, I will check and help you.

    Thank you.


    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link: http://screencast.com/t/ylPjXebiCIOE 
    Thanks and have a nice day!


  • sanoop pareeth replied

    I contact them already without much success.

    I have attached the error page that appear, mysql shuts down automatically, however after restarting the mysql it works fine.

    What details do you need? How can i send it ?

  •  645

    Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : 

    To vote go to http://themeforest.net/downloads then follow that link: http://screencast.com/t/ylPjXebiCIOE 
    Thanks and have a nice day!